Job Description
Job Description
Benefits :
- Competitive salary
- Paid time off
- Wellness resources
bout the job
Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, national brand, committed to providing affordable and accessible equipment-based Pilates to the community.
Club Pilates is currently established in 49 states and in 8 other countries with more than 1000 studios around the world. Class formats target a wide range of clients needs from young to more senior and beginner to advanced. Club Pilates was one of the first studios to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes. Club Pilates has been recognized in Inc Magazine's Inc. 500 and Inc. 5000 List two years in a row as well as Entrepreneur Magazine's Franchise 500 two years in a row. For more information, visit www.clubpilates.com
POSITION :
Our Club Pilates studio in Allentown is seeking a seasoned General Manager to join our team. This person will be responsible for sales, studio growth and current member retention while helping people improve their lives through the benefits of Pilates. The General Manager will be highly focused on sales , while also overseeing all studio operations, sales staff, customer-service, and marketing. He / she will be the lead salesperson, driving the majority of membership sales. The best candidate for this position will be a results-driven, goal oriented, health conscious, outgoing people-person, with a passion to help others.
RESPONSIBILITIES
Oversee and manage sales process of lead generation, follow-up and closeEstablish sales priorities and goals across all lines of business for sales team and establish reporting using data analyticsImplement sales process to schedule prospects into Intro classAchieve Daily Activities Goals between 100 - 125 of phone, text, email, and face-to-face prospects to encourage them to consider the benefits that come with Club Pilates MembershipAnalyze sales statistics to identify areas of improvement and work with Regional Manager on monthly goals for studio and staffManage sales staff and coordinate all instructors and class schedulingConduct tours of the facility while establishing a relationship and targeting individuals needs and wantsBook quality appointments to achieve daily, weekly and monthly sales quotasDevelop and execute innovative sales strategies and marketing campaigns to generate leads for the studioSchedule, implement and support lead generation including grass-root marketing, community and networking events. Required to plan and attend a minimum of one event per monthBuild and form new relationships with potential membersPlan and attend monthly studio events as required, including scheduling and marketing associated with eventsEnsure consistent levels of high-touch outstanding customer service handling all customer requestsGain a proficiency in studio software to perform data analytics and assist in managing marketing campaigns, inventory levels, and class informationMaintain cleanliness and organization of the Pilates Studio and ensure maintenance schedule is being followedEnforce Club Pilates policies and proceduresEnsure all forms, administrative supplies, and studio literature is stocked and visibleAny other duties as assignedREQUIREMENTS :
At least 3+ years of retail / service sales, membership sales, or fitness sales experience requiredMinimum of 3+ years of management experienceMust be available to work required shifts which is currently a Sunday-Thursday schedule (Fridays / Saturdays off) and mix of day / evening hoursExcellent sales, communication and customer service skills required.Ability to build rapport with members and work harmoniously with co-workers.Goal-oriented with an ability to manage and drive 4 revenue streams : Memberships, Retail, Private Training, and Teacher TrainingAbility to work independently and collaborate with other area Club Pilates general managers in the ownership group, regional manager and with the sales and operations director.Ability to excel in a fast changing, diverse environment and make optimal daily decisions.Strong social media knowledge - knowledge and regular use of Social Media i.e., Facebook, Instagram, Yelp, Google+Ability to recognize areas of improvement and implement changes using good judgmentSolid writing and grammar skillsMust have excellent communication and strong interpersonal skills in personHighly organized, proficient in data management with a strong attention to detail and accuracyAbility to stand or sit for up to 8 hours throughout the workdayMust be able to work under pressure and meet tight deadlinesAbility to prioritize and meet deadlinesProfessional, punctual, reliable and neatAbility to work harmoniously with co-workers, members and the general publicProficiency with computers and studio softwareAn affinity and passion for fitnessCOMPENSATION & BENEFITS :
Full-time salaried positionCompetitive base salary plus monthly bonuses and incentives based on membership sales and revenue goalsPaid Time OffFitness casual dress-codeEmployee discountsVALUES :
Integrity The foundation of our business is built on honesty and trust, loyalty and dedication to the company, our members and to each other.Teamwork We are a loyal Club Pilates team working together with passion as we bring the benefits of Pilates to our external community. We feel a connection with each other and our members through open communication and support.Passion This is our driving force. It is at the heart of everything we do. The knowledge that we are impacting people in a positive way empowers everyone on our team.Professionalism Working in an organized and productive manner to achieve results and exceed sales goals.