Patient Services Representative (MIDDLETOWN)

Opportunities with Crystal Run Healthcare, part of the Optum family of businesses . Advance your career in a dynamic health care setting. Our commitment to coordinated care and technology-driven practices not only elevate patient care but also provides our team with a supportive work environment. With a growing network of locations, we offer a platform for career advancement with an excellence culture. Join us in making an impact and discover the meaning behind Caring. Connecting. Growing together.

Crystal Run HealthCare, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Patient Services Representative

to join our team. The

Patient Services Representative is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule : Office is openseven days a week. This role would consist of a 37.5-hour work week, between the hours of 11 : 30 am to close (approximately 9 : 00 pm). The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends

Location : 155 Crystal Run Road, Middletown, NY 10941

Primary Responsibilities :

Adheres to standards of professionalism set by the Practice

Always maintains professional appearance by adhering to dress code and wearing identification badge

Demonstrates and maintains professionalism in behavior and courtesy toward the patients and staff

Respects confidentiality and is HIPAA compliant in all aspects of communication regarding patient, Practice and staff members

Functions as a member of a team committed to quality patient care

Takes initiative to keep informed of new / revised Policy and Procedures, Standards of Care and incorporates these into practice

Attends and participates in mandatory quarterly staff meetings / huddles

Completes Mandatory Education timely and consistently

Attends and participates in training, review classes and projects as assigned

Handles difficult situations and people with tact, professionalism and H.E.A.R.T

Accurately documents patient complaints and concerns, ensuring the patient feels heard and supported. Appropriately escalates issues to the designated personnel for timely resolution

Demonstrates good judgment in escalating difficult situations and people to Management personnel

Demonstrates professionalism in attendance & punctuality. Consider number of unauthorized or unscheduled absences, a pattern of before and after weekend absences, tardiness and early departures, and long meal periods in accordance with the policy

Promotes a positive work attitude fostering teamwork and acceptance of management decisions

Supports on-site training initiative for new Patient Services employees

Assists co-workers whenever possible, to achieve office goals and patient satisfaction

Works independently, takes initiative in completing assignments and does so without reminder

Completes all miscellaneous work assigned by Director, Assistant Director, Manager, Supervisor, Team Leader or Physician accurately and in a timely manner

Opens office as needed; turns on copiers, terminals and printers, and updates computer for current day's session

Communicates with clinical staff to keep patient informed of appointment status

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