Workforce Management Program ManagerVirtualVocations • Lowell, Massachusetts, United States
Workforce Management Program Manager
VirtualVocations • Lowell, Massachusetts, United States
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A company is looking for a Program Manager (Workforce Management).
Key Responsibilities
Manage and process capacity requests from cross-functional teams
Track and update headcounts by team, location, and skillset
Provide real-time WFM support during incidents and escalations
Required Qualifications
3+ years of Workforce Management experience in capacity planning for back-office teams
Experience managing capacity models in Excel and / or Google Sheets
3+ years of process management and improvement experience
Proficiency in Slack for managing intraday requests
Trust & Safety experience and familiarity with Zendesk
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Manager Program Management • Lowell, Massachusetts, United States
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