Customer Service Representative

Job Type

Full-time

Description

This position will report directly to the Plant Manager and will be a direct in-house contact for our customers and their entire commercial printing project. The ideal candidate must have strong computer skills and will be required to record and update all company internal systems to ensure correct manufacturing details of the customers' jobs are documented and executed properly. Must exercise excellent customer care in communicating with a variety of external & internal clients, all while building a relationship of trust, tact, and professionalism.

Requirements

• Check all details to ensure completeness and all specifications are met. In addition, check previous jacket, if applicable, to verify and ensure the product details are captured properly.
• Input all specifications into the system and identify all the necessary information on the samples and distribute to the correct departments.
• Check with scheduling manager to get commitment for time slots when necessary and notify salesman or client.
• Distribute to all necessary documents to personnel affiliated with the printing project.
• Responsible to notify production manager and log in the jobs as they are released.
• Establish a working relationship with outside vendors concerning work farmed out to ensure a timely delivery.
• Track all pertinent costs and notify appropriate parties.
• Track jobs throughout plant and verify status in a timely manner; take corrective action with the production manager when necessary.
• Write up request for quotes to estimating department, which includes following up with the salesperson and customer to ensure quote accuracy.
• Prepare job-billing information for salesperson to perform billing functions as needed.
• Printing experience preferred, but not required.