Head of Student Services

Head Of Student Services

MedCerts - a Stride Inc. company (NYSE : LRN) - is a national online training provider strengthening the workforce through innovative eLearning solutions. Focused on certifications in high-demand areas of allied healthcare and IT, it serves individuals from all backgrounds, including the military and their families, career changers and the under- and unemployed. MedCerts delivers career training through HD-quality video-based instruction, virtual simulations, games and animations, and on-the-job training through Experiential Learning solutions. Since 2009, the company has developed over 45 career programs, trained and up-skilled more than 55,000 individuals across the country and partnered with over 500 American Job Centers and more than 1,000 healthcare and academic organizations to build talent pipelines, and provide the option of articulated college credit to our students. In 2020, MedCerts was acquired by Stride, Inc. Stride has transformed the teaching and learning experience for millions of people by providing innovative, high-quality, tech-enabled education solutions, curriculum, and programs directly to students, schools, the military, and enterprises in primary, secondary, and post-secondary settings.

MedCerts students receive grants and funding from federal and state agencies including, but not limited to, MyCAA, ARMY COOL, and Workforce Innovation and Opportunity Act funds. To be eligible to receive these funds MedCerts must stay in compliance with the performance standards of these agencies as well as maintain good standing with each states Department of Education and / or other training provider licensing authorities.

Summary

We're seeking a Head of Student Services to lead the charge in ensuring our students not only complete their courses, but also achieve meaningful outcomes - from certification to job placement. As Head of Student Services, you will own the full learner lifecycle - from onboarding through engagement, course completion, certification, job readiness, and ultimately, job placement. You'll design and implement strategies, systems, and support structures that maximize learner success, satisfaction, and career outcomes. This is a high-impact, cross-functional leadership role that combines operations, coaching, customer success, and career services.

Essential Functions

Participate in the development of student services team strategy and planning and translate strategy into tactical execution and operational implementation. Generate, analyze and evaluate all necessary reports and student data to ensure team goals and objectives are achieved. Based upon analysis, make appropriate recommendations when necessary. Develop, track, report, and continuously improve KPIs on learner success, retention, and placement metrics. Collaborate cross functionally with Product, Marketing, Sales, IT, and others to create a cohesive student experience and enable programmatic improvements based on student feedback and outcomes. Design and oversee a scalable student onboarding process to ensure learners start strong. Develop and implement engagement strategies to keep students motivated and on track throughout the program. Use data to identify at-risk learners and deploy timely interventions to ensure timely course completion. Support students in preparing for and passing certification exams. Manage a job-readiness program, including resume reviews, mock interviews and soft skills training. Establish scalable job search support systems, including job boards, employer connections, and coaching resources. Maintain awareness of industry trends and competitive offerings, costs and benefits and make appropriate recommendations. Provide leadership for the team and deliver results through effective training.