VDOT Dynamics 365 Lead - Sales & Customer Service
Raks GroupRichmond, VA, Virginia, USjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionStrong organizational and interpersonal skills. Logical, clear and concise written and verbal communication skills. Ability to work seamlessly within a team as well as manage individual tasks. Ability to react quickly to a fast paced, rapidly changing environment. Rely on experience and judgment to plan and accomplish goals. Independently perform a variety of complicated tasks. Work with a team of Developers and System Engineers. Communicate clearly and effectively, both speaking and in writing. Review & refine existing processes to better align with agency / group priorities. Review the existing procedures and propose, execute, and / or direct necessary changes. Participate in on-call duties as necessary. Be able to work–from-home and still provide expected level of support.
Job Description :
VDOT is seeking a Dynamics 365 Tech Lead. The ideal candidate will be skilled and experienced in Microsoft's Power Platform, to include Dynamics 365, PowerApps, Power Automate, Power Pages, Dataverse.
Responsibilities :
- Expertise in Dynamics 365 Customer Engagement – Dynamics 365 Sales and Customer Service modules.
- Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.
- Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.
- Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.
- Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.
- Strong knowledge of Microsoft's licensing model for Dynamics 365 and Power Platform.
- Adhere to best practices when implementing business solutions and define / refine a governance approach for the platform's use at VDOT.
- Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.
- Prepare mockups / prototypes based on requirements and use knowledge of Power Platform features / tools to offer solutions that meet business needs.
- Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.
- Assist customers in discerning between Dynamics 365 / PowerApps / Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
- Contribute to improving our processes and policies within the Business Enablement Services program.
- Preferred Experience with Devops in Power Platform (Power Pipelines / ALM Accelerator)
- Other duties as assigned.
Professional Experience :
Be available to support after hours work as needed.
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Lead • Richmond, VA, Virginia, US
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