Information Specialist

Information Specialist

Category : Admin Support

City : Jackson

State : Tennessee

Shift : 8 - Night (United States of America)

Job Description Summary : The Information Specialist is responsible for placing / receiving telephone calls for the organization. This includes the main hospital, information desk, After-Hours, and Crisis Services. This service will be provided 7 days per week, 24 hours per day. These services are to be performed rapidly, accurately and courteously, using telephone attendant consoles. Specialist is also responsible for providing information / assistance to visitors and the public. The employee is subject to call back and overtime as required by the hospital.

Responsibilities

• Places and receives telephone calls for the organization gives dialing instructions for inside and outside calls, ascertains the intent or purpose of the calling parties, refers callers to appropriate place, and performs other related activities.
• Activates pagers and gives voice messages.
• Pages physicians and their assistants for floors, other doctors, doctor's offices and WTH personnel.
• When assigned, provides information and direction to the public at the central information desk.
• Provides information and direction to visitors and the public, answers inquiries in accordance with administrative policies, regarding divulging of confidential information.
• Trains volunteers to all aspects of the Information Desk.
• Maintains all required records.
• Establishes a work area for optimum level of organization, efficiency, and neatness.
• Demonstrates reliability and dependability by behavior and appearance.

Qualifications

EDUCATION : High School Diploma required

LICENSURE, REGISTRATION, CERTIFICATION : Not applicable to position.

EXPERIENCE : Knowledge of Telecommunications procedures and policies as acquired through one (1) year of experience in the hospital telecommunications department or its equivalent. Ability to operate PBX equipment and communications systems as normally acquired through prior experience. Knowledge of hospital and departmental policies and procedures as acquired through 2-3 months of work experience. Requires Medical Terminology / Healthcare background.

NONDISCRIMINATION NOTICE STATEMENT We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.