Customer Experience Assistant, Sales

Overview

Customer Experience Assistant, Sales - Fairfax, VA

Our Customer Experience Assistants provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our Fairfax showroom. The targeted budget for this position is $21 / hour. This compensation budget range may be adjusted at any time at the discretion of the company.

Responsibilities

• Sales & Customer Service : Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality.
• Guide customers to purchase, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
• Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product.
• Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, resizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
• Use our ERP system to manage tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Showroom Coordination & Maintenance

What You Have

Bonus Points if You Have

What We Offer

At Brilliant Earth, we're passionate about the employee experience. We offer an excellent training program and opportunities for career growth, along with competitive compensation and a robust benefits package, including :

How to Apply & What to Expect

Send us a resume and cover letter explaining why you are interested in joining our mission and team. Include a sentence about your favorite shape of diamond. You'll receive an email confirming receipt and can expect an update within a week. The interview process includes a phone screen, an online exercise, and a video interview with a leader.

More About Us

Brilliant Earth is committed to cultivating a more transparent, sustainable, compassionate, and inclusive jewelry industry. We value diversity and inclusion and maintain a work environment free of harassment or discrimination. If you need assistance or reasonable accommodation completing an application, please reach out to accommodations@brilliantearth.com.

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