Repair and Tool Technician

Position Purpose

Repair and Tool Technicians are responsible for the evaluation and repair of small engines, outdoor power equipment and handheld electrical devices. This position makes equipment recommendations and ensures that units are maintained. Technicians work in both our stores with Tool Rental Centers and in our repair centers. In a store, technicians will be expected to provide service to store customers in Tool Rental which includes writing customer contracts and invoices for equipment rental and tool repairs, checking to make sure tool is operating properly and demonstrating its proper use (as needed). In addition to supporting customer repair needs, they are also responsible for the day-to-day operation and maintenance of equipment in the tool rental department. In non-store locations, technicians will ensure units are repaired, tested for the quality of the repair and cleaned prior to returning to the store where the repair originated. Technicians must have a thorough knowledge of all tools and must effectively manage the tool inventory by maintaining the tools and repairing them as necessary.

Responsibilities

• Evaluate and repair small engines, outdoor power equipment and handheld electrical devices.
• Provide equipment recommendations and ensure units are maintained.
• Work in store Tool Rental Centers or repair centers; assist customers in Tool Rental, write customer contracts and invoices for equipment rental and tool repairs, test tools, and demonstrate proper use as needed.
• Maintain day-to-day operation and maintenance of equipment in the Tool Rental department.
• In non-store locations, ensure units are repaired, tested for quality, and cleaned prior to returning to the originating store.
• Possess thorough knowledge of tools and effectively manage tool inventory by maintaining and repairing tools as necessary.

Qualifications

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