Medical Receptionist / Customer Service Specialist

Job Title

Duties & Responsibilities :

• Deliver excellent patient service.
• Answer telephone promptly and direct calls accordingly.
• Ability to retrieve phone messages and transfer calls as necessary.
• Verify patient insurance.
• Ability to retrieve all correspondence from all mailboxes and distribute accordingly.
• Ability to prioritize the centers business needs and flexibility to assist other areas as needed.
• Responsible for scheduling appointments, checking-in / out patients, and obtaining accurate patient information.
• Greet patients and visitors in a courteous / professional manner.
• Notify appropriate personnel of visitor arrival and directs visitor to correct area.
• Perform clerical functions.
• Maintain / update directory of all employees in the center.
• Notify the transportation dispatcher when patients are ready for pick up.
• Maintain professional conduct and appearance at all times.
• Ensure waiting and reception areas are kept clean and tidy.
• Perform other duties and projects as assigned.
• Flexibility to commute to other centers.

Required Skills, Experience and Education :

Exceptional customer service and phone etiquette

Ability to use computers to enter information

Excellent written and verbal communication skills

Attention to detail

Ability to connect with patients and make them feel comfortable

Patience and presence of mind

Physical Requirements :

Prolonged periods of sitting at a desk and working on a computer

May require prolonged period of standing, walking and bending

Ability to move / lift up to 20 pounds at times

Job Type : Full-time

Salary : $17.00 - $19.00 per hour (negotiable based on experience)

Benefits :

401(k)

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Schedule :

8 hour shift

Monday to Friday

Shift : Day shift

Weekly day range : Monday to Friday

Work setting : In-person

Experience :

Computer skills : 1 year (Required)

Medical receptionist : 1 year (Required)

Customer service : 2 years (Required)

Palm Medical Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Medical Centers makes hiring decisions based solely on qualifications, merit, and business needs at the time.