Talent.com
Client Relationship Leader (Retirement & Benefits)
Client Relationship Leader (Retirement & Benefits)LifeWorks • Atlanta, GA, US
Client Relationship Leader (Retirement & Benefits)

Client Relationship Leader (Retirement & Benefits)

LifeWorks • Atlanta, GA, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

What you'll do :

  • Building and nurturing strong client relationships to develop a holistic and deep understanding of our clients' immediate needs, strategic imperatives, current programs, operating environment, challenges / opportunities, and operational maturity
  • Leading the post-sales orchestration of all companywide resources to deliver on contractual obligations
  • Lead execution of Service Agreement
  • Partner with Retirement and Benefits Operations leadership in the management of scope, ensuring TELUS Health teams meet and exceed service level
  • Sponsor and monitor project management activity, ensuring client and TELUS Health teams share a consistent view of the status of any project and / or the results being delivered
  • Driving initiatives to deliver ROI and ensure profitability
  • Ensuring reference ready relationship health status (e.g., Net Promoter Score)
  • Carrying a quota for growth opportunities with assigned clients
  • Upsell new products and services
  • Cross sell new products
  • Identifying risks and driving mitigation plans
  • Drive client retention strategy, considering TELUS Health's and client's perspectives
  • Drive contract renewal strategy, proactively managing contract renewal process
  • Perform oversight on the services delivered, addressing issues as they arise
  • Based on a deep understanding of industry trends, providing insights and the best methodologies for design, implementation, adoption, and migration of emerging solutions in the industry
  • Coordinating alignment with internal stakeholders around Customer Success strategy and objectives
  • Driving accountability for successful adoption and value realization for the products and services our customers have purchased and identifying new opportunities to expand relationships
  • As a leader in the organization, championing various organizational initiatives as assigned and modeling TELUS Health's core values
  • Participating in other critical projects as required

What you bring :

  • Bachelor's Degree or higher in relevant business or relevant operational experience
  • 7-10 years of strategic client management experience
  • 5-7+ years of progressive experience in multiple facets (e.g., operations, implementation, client management) of a benefits program delivery (Defined Benefits and H&W administration experience preferred)
  • Proven ability to exercise sound judgment and strong problem-solving skills
  • Proven analytical, research and problem-solving skills
  • Demonstrated flexibility and ability to adapt to multiple responsibilities encompassing multiple areas within the organization
  • Proven leadership and project management skills
  • Knowledge of regulatory requirements and standards as they apply to Benefits, Pension and Retirement Plans
  • Familiarity with contract management and negotiations an asset
  • Availability to travel within the US
  • Leading individual business development activities throughout the sales cycle with prospective and existing clients and strategic partners across the globe
  • Winning new business by participating in RFPs, extending existing account relationships into new geographies, and through direct sales approaches
  • Developing strong relationships with key contacts within prospect organizations and leading brokers / benefits consultants
  • Building and nurturing relationships with new and existing clients, working closely with key individuals at multiple levels and functional areas, including the C-suite.
  • Presenting at client events, finalist presentations and major industry conferences,
  • Continuously refining the business development strategy for territory in line with the broader business development strategy
  • Participating in regular Quarterly Business Reviews with your clients to validate strategy
  • A bit about us

    We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

    TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

    By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and / or any leader(s) who will be part of the selection process.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Client Relationship Leader • Atlanta, GA, US

    Job_description.internal_linking.related_jobs
    Client Relationship Analyst

    Client Relationship Analyst

    Winged Keel Group • Atlanta, GA, US
    serp_jobs.job_card.permanent
    Winged Keel Group is an independent life insurance brokerage firm that creates and implements tax-efficient, multi-generational wealth accumulation and wealth transfer strategies for ultra-high net...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Relationship Specialist

    Relationship Specialist

    VyStar Credit Union • Smyrna, GA, US
    serp_jobs.job_card.part_time
    At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement available to a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Client Partner - BFSI (Banking, Financial Services, and Insurance) - Banking 2

    Client Partner - BFSI (Banking, Financial Services, and Insurance) - Banking 2

    Thoughtworks • Atlanta, GA, US
    serp_jobs.job_card.full_time
    Client Partner - BFSI (Banking, Financial Services, and Insurance).Thoughtworks is seeking to expand our BFSI Commercial Team focused on Go-to-Market activity, representing Thoughtworks with some o...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Private Wealth Client Relationship Manager

    Private Wealth Client Relationship Manager

    Bank of America • Atlanta, GA, US
    serp_jobs.job_card.full_time
    Merrill Private Wealth Client Relationship Manager.Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Client Relationship Manager

    Client Relationship Manager

    Sphirea Plus • Atlanta, GA, US
    serp_jobs.job_card.full_time
    Sphirea Plus is a forward-thinking company dedicated to delivering innovative production solutions across multiple industries. We pride ourselves on fostering a collaborative and dynamic work enviro...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Account Manager - Client Relations

    Account Manager - Client Relations

    Tidewater Consulting • Alpharetta, GA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    At Tidewater, we work exclusively with top-tier clients, offering entry-level professionals the opportunity to acquire industry experience and start a career. As we expand into new territories, our ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Relationship Specialist

    Relationship Specialist

    OPENLANE • Norcross, GA, US
    serp_jobs.job_card.full_time
    At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community.For more than 35 years, we've been committed to making dreams come true for independent car dealers.AFC's ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Consumer Relations Specialist

    Consumer Relations Specialist

    Actalent • Atlanta, GA, US
    serp_jobs.job_card.full_time
    Escalated Customer Resolution Specialist.The primary purpose of this function is to ensure that escalated concerns across all markets are researched and resolved. The Specialist will work in an extr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Relations Representative

    Customer Relations Representative

    Clean Earth • Peachtree Corners, GA, US
    serp_jobs.job_card.full_time
    Clean Earth is a leading provider of environmental services in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste, co...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Position Sr. Distribution Lead, Relationship & Project Management

    Position Sr. Distribution Lead, Relationship & Project Management

    Chick-fil-A • Atlanta, GA, US
    serp_jobs.job_card.full_time
    Distribution Performance Team Role.This role serves on the Distribution Performance Team, a growing team which has responsibility for working with our partners to drive performance improvement acro...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Client Partner

    Client Partner

    ApTask • Atlanta, GA, US
    serp_jobs.job_card.full_time
    About Client : Client is a global IT services provider.It offers a wide range of technology solutions and consulting services to clients across various industries. With a strong focus on digital tran...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Sr. Dir Client Relations

    Sr. Dir Client Relations

    Hays Recruitment • Atlanta, GA, US
    serp_jobs.job_card.full_time
    At Hays, we believe in being lifelong partners - to our people as well as our customers.With over 50 years of business success, we have a reputation as the world leader in specialist recruitment an...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Client Relationship Manager

    Client Relationship Manager

    ROCKEFELLER CAPITAL MANAGEMENT • Atlanta, GA, US
    serp_jobs.job_card.full_time
    Rockefeller Capital Management.Rockefeller Capital Management was established in 2018 as a leading independent financial advisory services firm. Originally founded in 1882 as the family office of Jo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director, Client Relations

    Director, Client Relations

    Hays Recruitment • Atlanta, GA, US
    serp_jobs.job_card.full_time
    What future do you want to create?.At Hays, we believe in being lifelong partners - to our people as well as our customers. With over 50 years of business success, we have a reputation as the world ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Director, Client Relations - Hybrid (Atlanta, GA)

    Senior Director, Client Relations - Hybrid (Atlanta, GA)

    OneDigital • Atlanta, GA, US
    serp_jobs.job_card.full_time
    When you ask people what gives them peace of mind to live their best life, having a sense of financial security is usually at the top of the list. Our financial services include employer-based benef...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Client Relationship Analyst

    Client Relationship Analyst

    Morgan Stanley • Atlanta, GA, US
    serp_jobs.job_card.full_time
    Client Relationship Analysts provide exceptional service to our clients and support Financial Advisor(s) (FAs) / Private Wealth Advisor(s) (PWAs) / teams on a daily basis. Through regular interactions w...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Client Success Leader

    Client Success Leader

    Garvis • Atlanta, GA, US
    serp_jobs.job_card.full_time
    Accelerating the digital sustainable supply chain, Logility helps companies seize new opportunities, sense and respond to changing market dynamics, and more profitably manage their complex global b...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Merrill Market Client Relationship Manager

    Merrill Market Client Relationship Manager

    Bank of America • Alpharetta, GA, US
    serp_jobs.job_card.full_time
    Market Client Relationship Manager.Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutio...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Lead Health & Benefits Consultant

    Lead Health & Benefits Consultant

    Marsh McLennan • Atlanta, GA, US
    serp_jobs.job_card.full_time
    Lead Health & Benefits Consultant.We are seeking a talented individual to join our Health & Benefits team at Mercer.This role will be based in Atlanta, GA. This is a hybrid role that has a requireme...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Client Partner - BFSI (Banking, Financial Services, and Insurance) - Banking1

    Client Partner - BFSI (Banking, Financial Services, and Insurance) - Banking1

    Thoughtworks • Atlanta, GA, US
    serp_jobs.job_card.full_time
    Client Partner - BFSI (Banking, Financial Services, and Insurance) - Banking1.Thoughtworks is seeking to expand our BFSI Commercial Team focused on Go-to-Market activity, representing Thoughtworks ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted