911 Public Safety Telecommunicator I

Norfolk, Virginia, is America's most authentic and urban waterfront city. Home to the world's largest naval station and the cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family. Working for the City of Norfolk offers an opportunity to make a real difference in the lives of others. With competitive pay and a strong retirement package, you can contribute to your community and secure your future. Join a caring workplace that celebrates diversity, authenticity, and a shared commitment to residents' well-being.

Emergency Communications, a division of the Norfolk Police Department, serves as a central point for timely and accurate 24-hour communication with all public safety units. It provides public access for emergency 911 services and non-emergency responses from police, fire, and medical personnel, operating 24 / 7. It also manages multi-jurisdictional, state, and federal notifications regarding public safety.

The role involves receiving requests for police, fire, and medical services via multi-line telephones, including 911 lines and computer-aided dispatch (CAD), and dispatching units accordingly. It requires operating telecommunications equipment, monitoring radios, and managing data entry and retrieval from computer systems.

Essential functions include :

• Responding to emergency requests, determining caller needs, and relaying information to dispatchers.
• Dispatching police, fire, or EMS units and monitoring radio transmissions.
• Assisting personnel and the public by searching warrants, locating information, and contacting outside agencies.
• Training and certifying on Norfolk 911 call handling and dispatch equipment.
• Handling stressful calls effectively and entering data into CAD systems.
• Maintaining communication with various agencies and navigating desktop computers efficiently.

Requirements include :

Preferred certifications :

Work hours : The position involves 12-hour shifts, rotating monthly between day (7 a.m.) and night (7 p.m.) shifts, totaling 84 hours bi-weekly.

Practice typing test : To prepare, use this practice link. Note : CritiCall testing is required for hiring, but this practice test is not graded or used for scoring.

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