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Program Manager, Customer Success

Program Manager, Customer Success

VirtualVocationsKalamazoo, Michigan, United States
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A company is looking for a Program Manager, Scaled Customer Success & Support.

Key Responsibilities

Build and lead the Scaled Tier 3 program, ensuring continuous evolution and effective management across approximately 350 accounts

Drive renewal automation and deflection through the design and implementation of self-service flows and regionalized renewal notices

Operationalize data and performance systems to enable actionable insights and measurable outcomes

Required Qualifications

Experience in strategic program management with a focus on scaled customer success / support programs

Proficiency in building digital journeys, automations, and AI / self-service solutions

Strong data-driven decision-making skills with experience in dashboard creation and performance metrics

Demonstrated operational excellence with repeatable processes and quality assurance

Track record of cross-functional collaboration with teams such as Product, Engineering, and RevOps

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Program Manager • Kalamazoo, Michigan, United States

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