Field Application Engineer

Anker Innovations is a global leader in smart charging technologies and a developer of consumer products for the home, car, and mobile life. Founded in 2011, we are committed to shaping the consumer electronics brand in the global marketplace, bringing innovative, technologically savvy leading products to consumers around the world.

We've brought our products to 100+ countries and regions with more than 140 million users and a revenue of 2+ billion USD in 2022. Today, we have 4000+ employees in 15 offices across North America, Europe, Australia, Asia, LATAM and the Middle East and the proportion of R&D personnel up to 50%.

Location : Onsite at our Ontario, CA or Seattle, WA location

Overview :

We're seeking a Field Applications Engineer to join our Anker SOLIX team. In this role, you'll be the go-to technical expert for customers during installation and service of Anker SOLIX E1 & X1 systems. You'll provide both on-site support to ensure our solutions are deployed successfully and perform at the highest level.

Key Responsibilities :

• Support customers and installers with real-time technical consultation during system installation.
• Perform on-site services, including setup, troubleshooting, and maintenance of SOLIX systems.
• Respond to technical inquiries via phone, email, and site visits, delivering timely solutions.
• Partner with internal engineering teams to resolve escalations and improve product performance.
• Document customer feedback and service reports to inform product improvements.
• Assist the project team in conducting beta testing with pilot users during new product introduction period.
• Deliver technical training on products to regional installation and service teams.

Qualifications :

Perks of Benefits :

Anker Innovations is committed to a diverse and inclusive workplace. Anker Innovations is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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