Senior Customer Service Representative

A company is looking for a Senior Customer Service Representative.

Key Responsibilities

Review and research incoming healthcare claim calls from providers while navigating multiple computer systems

Document required information and communicate with providers to resolve issues effectively

Answer incoming phone calls from members to assist with various inquiries related to benefits, billing, and authorizations

Required Qualifications

High School Diploma / GED or equivalent experience

Must be 18 years of age or older

6+ months of work-at-home experience

6+ months of Customer Service Representative experience or 1+ years in a medical / office or call center setting

Working knowledge of computers and the ability to learn new systems