Front Desk Supervisor

Hotel Front Office Supervisor

This position is responsible for supervising the activities of the hotel front office, which includes the check-in desk and concierge services, to ensure delivery of quality guest services. This position must also exhibit a high level of professional and personalized guest service that embodies the company's brand standard and core values (K.E.E.P. Kindness, Engagement, Empathy, and Positivity).

Essential Duties and Responsibilities :

• Assists in training, motivating and supervising staff to ensure that employees receive adequate guidance and resources to accomplish established job requirements.
• Supervises guest check-in and check-out process to ensure that procedures are followed and that guests are helped quickly and in a courteous manner in accordance with company standards.
• Monitors operation efficiency and guest service levels in assigned areas to ensure that the needs of guests are being met and are consistent with the standards established by management; attends to guests' complaints and requests as necessary.
• Monitors equipment operations to ensure proper function; requests maintenance or revision as necessary.
• Monitors daily room availability by type and rate and makes adjustments accordingly.
• Interacts and assists other departments with guest room issues and billing issues.
• Enrolls and encourages customers to use the 24K Select Club card, which entails explaining how to use the card as well as the advantages of its use.

Supervisory Responsibilities :

Qualifications :

Education and / or Experience :

Mathematical Skills : Basic math skills.

Language Skills : Must be able to speak and understand English.

Physical Demands :

Work Environment : Work performed indoors in a climate-controlled environment. There are occasional hot and cold temperature changes. While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment. Work with others in close spaces. Moderate to high noise levels. Walk / stand on tile / mats / carpet / cement.

What We Offer You :

Disclaimer : The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

#GNLT #GNLT Pay Range : USD $18.00 - USD $19.00 / Hr.