Dispatcher

Job Description

Job Description

COMPANY OVERVIEW :

CERTERRA (formerly RMA Companies) is a growing national provider of testing, inspection, and certification services that support innovation in new product development, quality assurance, for project delivery, and engineered solutions for asset management. We are passionate about contributing to the sustainable development of the communities we serve.

We are a national firm with a global reach serving national and international clients from 30+ offices located in 10 states and are ranked on ENR’s Top 500 list alongside the nation’s top firms.

With a 60-year history, CERTERRA has a passion for high-end services, constant innovation, and investment in the development of world-class laboratory facilities, and interactive management technologies. Each member of our staff is committed to service, innovation, and the success of our clients.

Job Summary :

The Part-Time Dispatcher is responsible for efficiently coordinating and dispatching special inspectors to various job sites, ensuring timely service delivery and effective communication. This role serves as a central point of contact for inspectors, clients, and internal teams, managing schedules, addressing inquiries, and maintaining accurate records of inspection activities. The ideal candidate will possess excellent organizational skills, a strong ability to multitask, and the capacity to remain calm and professional in a fast-paced environment.

Duties :

Receive and Prioritize Inspection Requests : Accept incoming inspection requests from clients via phone, email, or online systems and prioritize them based on urgency and logistics.

Schedule and Dispatch Inspectors : Efficiently assign and dispatch special inspectors to job sites, considering their qualifications, availability, and geographical location.

Communicate Job Details : Provide clear and comprehensive job details to inspectors, including project scope, specific requirements, and site contacts.

Coordinate with Clients : Act as the primary point of contact for clients, providing updates on inspection schedules, estimated arrival times, and addressing inquiries.

Monitor Inspector Status : Track the location and status of field inspectors using dispatching software or GPS, ensuring they arrive on time and complete assignments.

Adjust Schedules : Modify and re-dispatch inspectors as needed in response to last-minute requests, delays, or changes in project requirements.

Maintain Records : Accurately record all inspection activities, including scheduling details, completed jobs, and communication logs.

Troubleshoot Issues : Assist inspectors with any on-site logistical problems or communication challenges.

Data Entry : Input and update job-related information into dispatching and record-keeping systems.

Customer Service : Provide professional and courteous service to both internal staff and external clients.

Education / Qualifications :

High School Diploma preferred but not required.