Quality Program Management Lead, YouTube

Quality Program Management Lead, YouTube

This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note : By applying to this position you will have an opportunity to share your preferred working location from the following : San Bruno, CA, USA; Atlanta, GA, USA; New York, NY, USA; Los Angeles, CA, USA.

Minimum Qualifications :

• Bachelor's degree or equivalent with 10 years of practical experience in the quality and operations excellence domain.
• 10 years of experience in a customer or client-facing role supporting quality program and projects and leading a team as a people manager.
• 10 years of experience analyzing data and generating business insights.
• Experience developing operational and quality process solutions, and working with cross-functional teams to drive these changes.

Preferred Qualifications :

About The Job

YouTube Trust and Safety is dedicated to ensuring that YouTube is a place for users, viewers, and creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust and Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world. This role will help steer the enablement team to develop and deploy scalable quality programs. You will partner with cross functional stakeholders across enforcement, analytics, product and data science to support various set of key initiatives such as establishing system quality, improve quality coverage, design programs to support onboarding for new sites. You'll set the standards for operational quality, ensure all partner sites meet and exceed those goals. Partnering with Operations experts, you'll continuously fine tune the quality framework to improve user experience and quality of the results. The successful candidate will have an excellent understanding of YouTube's business and scaled support operations, and is a well-rounded performer who can be a key contributor in a dynamic and high growth environment. You should have a history of solutions thinking, program development, and stakeholder management. In addition, you must be able to communicate effectively with executives to drive significant initiatives.

The US base salary range for this full-time position is $162,000-$240,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights : workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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