Technical Customer Trainer

Job Description

Bastian Solutions is seeking a Technical Trainer to work in Louisville, KY.

This person will create training material, travel to customer sites, and train clients on custom software solutions.

The Technical Trainer helps Bastian Solutions provide our clients with a competitive advantage by maximizing employee adoption, minimizing risk, and ensuring that our employees and end users have the knowledge required to effectively utilize Bastian Solutions’ technologies and systems.

The Technical Trainer will assist the Technical Training group in creating training materials, including presentations, user manuals and other related content. The primary training focus will be on Bastian Solutions’ Exacta software with a secondary focus on mechanical systems like advanced technology and auxiliary equipment. Primary training topics may include safety, software, front end applications, operational processes and troubleshooting. Training will be provided for internal employees, customers and dealers.

Job Functions

• Support the design, development, and delivery of Bastian Solutions training programs.
• Create training materials including presentations, user manuals, workflows, and quick guides for standard front-end applications and operational processes, ensuring that all materials meet Bastian Solutions’ brand standards.
• Assist with in-person and virtual training sessions, webinars and workshops for clients and internal employees.
• Attend relevant training sessions and become certified in applicable technologies and / or programs.
• Compile and ensure vendor training content matches Bastian Solutions standards.
• Create high quality, effective introductory level online learning courses.
• Assist with internal new hire and customer training coordination.
• Stay current on industry training methodologies and strategies.
• Contribute to project teams, providing help outside of training scope when required.

Travel Requirements

Preferred Skills and Required Qualifications

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About Bastian Solutions

Bastian Solutions, a Toyota Advanced Logistics company, is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers around the world. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology. We take great pride in providing exceptional service and flexibility to our customers.

In addition to exciting work at a growing company, we offer the following benefits :

Bastian Solutions does not work outside recruiting agencies. No solicitation phone calls please.