Customer Service Representative - Medicare

Job Description

Job Description

If you enjoy helping others and are a compassionate, customer-focused individual, then apply to our Madera insurance agency today! Our reputable insurance agency seeks an exceptional insurance Medicare-lines customer service representative to join our team. Farmers Insurance-Israel Cortes Agency prides itself on our outstanding insurance products and customer service.

Benefits

Annual Base Salary + Bonus Opportunities

Dental Insurance

Vision Insurance

Hands on Training

Flexible Schedule

Parental Leave

Mon-Fri Schedule

Career Growth Opportunities

Paid Holidays

Paid Vacation

Responsibilities

Immediately greet all customers entering the office in a friendly and helpful manner

Provide exceptional customer service and support

Understanding prospects' needs and identifying sales opportunities

Establish client relationships and follow up with clients as needed

Verify phone numbers and email addresses with each customer contact and update customer information.

Schedule appointments for sales staff to meet prospective customers

Supporting sales team in achieving high sales targets

Uphold the wants and needs of your customers

Meet new business production goals and objectives as established

Process customer policy change requests

Return all phone messages promptly

Maintain knowledge of new products and services

Develop and maintain client relationships

Follow up with customers to ensure satisfaction, respond to queries, and solve or refer problems

Schedule appointments for sales staff to meet prospective customers

Work independently and as part of a team

Assess and identify the wants and needs of your customer(s) over the phone

Participate in regular team meetings and brainstorming sessions

Attend training and continuing education courses

Requirements

Possess an upbeat, positive, and enthusiastic attitude

Must be motivated and determined

Proven track record of trustworthiness, dependability, and ethical behavior

Be a great self-starter with a sense of urgency

Strong communication skills (oral and written)

Excellent interpersonal skills

Professional phone and email etiquette

Strong work ethic and leadership skills

A Health and Life license is preferred but not necessary