Operations Manager Senior Care Agency

Company Description

Home Instead, is the global leader for over 30+ years providing in-home care to help older adults live safely and independently at home without sacrificing their quality of life.

Role Description

This is a full-time on-site role for an Operations Manager at our small but growing senior care agency, located in Delray Beach, FL.

The Operations Manager will oversee daily operations, ensuring quality service delivery to all clients and potential clients, regulatory compliance with Florida Health Department requirements, staffing, scheduling and business development. Must have significant hands on experience in client services, scheduling, recruiting and HR. This role is suited for a manager who is capable to grow as the agency grows.

Qualifications

Experience in Operations Management, including staff supervision and scheduling

Experience preparing for and managing random AHCA regulatory compliance audits

Experience managing all incoming client inquiries, managing ongoing client relations

Strategic business development experience, including growing online social media and digital marketing presence (including negotiating, testing, implementing, and measuring ROI for these entities), and using CRM technologies

Experience presenting to C-Suite executives in healthcare (Geriatric doctors, hospital executives, case managers, rehab center executives, etc.).

Excellent written and public speaking skills are mandatory in order to be successful

Bachelor's degree in Business Administration, Healthcare Management, or a related field

Experience using the Wellsky / Clearcare technology scheduling system (or similar)

Flexible schedule to oversee on call teams for weekend and evening coverage, when emergencies arise.

Benefits

Include competitive pay, management bonuses, PTO and more!

We operate a drug free workplace and are an equal opportunity employer.