Crew Member

Overview :

A Dunkin’ / Baskin Robbins Restaurant Crew Member is generally responsible for preparing food and

beverages according to Dunkin’ operational standards, providing guests with great

service, and maintaining a clean, safe, and organized workspace.

Responsibilities Include :

• Follow Brand standards, recipes, and systems
• Follow food safety standards
• Prepare food and beverages
• Assemble and package orders
• Understand the restaurant menu, including limited time offers and promotions, and be able to answer guest questions
• Maintain a clean and organized workstation
• Clean equipment, service areas, and guest areas
• Stock items, such as cups, lids, etc. at the workstation
• Take orders at the Drive Thru or Front Counter and handle payments (if applicable)
• Meet speed of service standards while delivering accurate orders to guests
• Serve and communicate with guests
• Maintain a guest-focused culture in the restaurant
• Communicate effectively with managers and coworkers
• Organize and maintain stockroom and refrigerated areas

Education / Experience :

Key Competencies :

Physical Demands / Working Conditions :

Each franchise organization is an independent employer and thus responsible for

making its own recruiting, hiring, and employment-related decisions. These materials

and resources are optional for franchisees, and nothing in these materials and

resources should be construed as the franchisor being involved in or having control over

a franchise employee’s essential terms and conditions of employment. Specific

employment-related questions should be directed to your franchise organization’s legal

counsel or other professional advisor.