Digital Banking SpecialistVicinity Credit Union • Chicago, IL, US

Digital Banking Specialist

Vicinity Credit Union • Chicago, IL, US

job_description.job_card.30_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Job Description

MAJOR PURPOSE : Vicinity Credit Union is seeking a Digital Banking Specialist. This person will be

responsible for all operational functions of the digital banking services. This position entails

working closely with the Marketing & Social Impact Manager to manage, identify, and implement

improved processes and procedures.

Primary Responsibilities :

Oversee the daily back-office activities for Online Banking, Mobile Banking, Bill Pay, and

Remote Deposit Capture.

In coordination with the Accounting Department, complete the daily processing of digital

payments through Bill Pay, A2A and P2P platforms, and remote mobile deposits.

Ensure fraud mitigation and controls are in accordance with policies and procedures.

Track, monitor, and report fraud processes to minimize risk to the credit union.

Lead the implementation of strategy for digital banking channels and product

enhancements; work with training and development to ensure staff is adequately trained.

Work with marketing to define and influence multi-channel marketing strategy, budget

and key performance indicators to drive digital engagement and growth.

Ability to establish and monitor dashboards and control plans for ongoing optimization of

the member experience across various modes of interaction.

Establish data and feedback mechanisms throughout the member journey to ensure voice

of members is used to guide execution of the digital product roadmap.

Ensure vendor and system performance, turnaround time, and service levels are

maintained in accordance with service level agreements for all products.

In coordination with the IT Department, address any system outages or programing

disruptions related to Online Banking, Mobile Banking, Bill Pay, and Remote Deposit

Capture.

Establish, evaluate, and implement department procedures and policies.

On a quarterly basis conduct training to all staff.

Understand consumer pain points, assist in defining solutions and bring them to life.

Work closely with other departments to ensure effective communication in the

implementation of services, training of end users, and promotion of the features and

benefits of digital products and services.

Assist with other duties and tasks as assigned.

Position Requirements :

Education and Experience :

Bachelor’s degree or equivalent experience in related field.

5 years of experience in strategy, technology, marketing, digital product management,

operations, or equivalent experience.

Highly proficient in electronic banking products, services, and devices.

Strong analytical, prioritization, collaboration, and negotiation skills.

Successful track record of leading large-scale initiative.

Highly collaborative, team focused working style.

Ability to communicate and collaborate in a team environment to produce needed

outcomes and meet goals.

Ability to meet multiple deadlines in a fast-paced environment.

Display a high level of enthusiasm and demonstrate initiative in planning and executing

tasks.

Must exhibit flexibility in work schedule.

Physical Demands

Nature of the work requires prolonged periods of sitting and / or standing at a desk working

in front of a computer and operation standard office equipment. Must be able to lift up to

15 pounds at times.

Physical Demands :

Nature of the work requires prolonged periods of sitting and / or standing at a desk working in

front of a computer and operation standard office equipment. Must be able to lift up to 15 pounds

at times.

Working Environment :

The majority of the work performed will be in an office environment.

Supervisory Responsibilities :

None.

Compensation Information :

A competitive compensation and benefits package shall be offered to the selected candidate

and includes the following : health, dental, vision, retirement plan, paid holidays, and paid time

off.

EEO Statement :

Vicinity Credit Union is an Equal Employment Opportunity Employer.

Vicinity Credit Union employees are employees at will. Employment may be terminated for any

reason and likewise Vicinity Credit Union may terminate employment for any reason with or

without notice.

serp_jobs.job_alerts.create_a_job

Banking Specialist • Chicago, IL, US