Customer Service Associate Seasonal Jan-Apr Full-Time

Job Description

Job Description

Benefits :

• Flexible schedule
• Opportunity for advancement
• Training & development

Jackson Hewitt Tax Service is hiring Customer Service Associates for the 2026 tax season in our McDonough, Stockbridge, and Covington offices! Come be part of our team making an impact on thousands of people navigating the challenges of filing taxes. Our mission is to make taxes easy!

Are you :

We'd love to have you!

Responsibilities :

Complete our Jackson Hewitt Customer Service Associate training

Greet all clients with a friendly and professional demeanor

Learn the basics of preparing a Tax Return

Schedule Tax Preparer appointments, coordinate client flow through the process, and keep clients engaged during periods of wait time

Quickly and accurately input sensitive and confidential client data, Form W2s, and other tax documentation into our proprietary software

Answer phones and resolve client issues

Assist in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters and glass, etc.

Requirements :

2+ years Customer Service experience

High School diploma or equivalent

Excellent communication and interpersonal skills

Ability to work in a fast-paced, high volume retail environment

Bilingual Spanish is a plus

Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues

We Offer :

Flexible scheduling options with Weekday, Weekend, Full time, or Part Time schedules

Salary of $13 per hour

End of season employee luncheon

Contact Regional Manager Bill Ladd with questions at 714-614-9038!

We look forward to having you on our team!