Customer Quality Engineer (San Jose)

Overview :

WHAT YOU DO AT AMD CHANGES EVERYTHING

At AMD, our mission is to build great products that accelerate next-generation computing experiences from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, youll discover the real differentiator is our culture. We push the limits of innovation to solve the worlds most important challengesstriving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond.

Together, we advance your career.

Responsibilities :

THE ROLE : In this customer quality engineering role, you will support customer quality engagements across several AMD markets for board & component products. KEY RESPONSIBILITIES :

• Work with key customers to understand their quality requirements, our performance, and help resolve quality related issues.
• New product introduction support.
• Support marketing messaging related new product release for components & boards.
• Work with PLQ to drive customer 8D resolution and preventive action.
• Manage quality perception with sales, factory, and key customers.
• Understand emerging customer quality, use profiles, and environmental requirements.
• Shape & improve customer quality scorecard results.
• Plan and manage customer technology assessments, audits, and visits.
• Drive customer issue handling.
• Work closely with sales FAEs & technical support to diagnose application issues & other customer problems.
• Resolve customer issues to root cause and corrective actions.
• Ensure smooth internal factory hand-offs with internal technical teams for customer issues & product returns.
• Provide technical application assistance in failure analysis.
• Craft and deliver appropriate messaging for customer impacting PCN or quality issues.

PREFERRED EXPERIENCE :

ACADEMIC CREDENTIALS :

LOCATION : San Jose, CA #LI-TW2 #LI-HYBRID

Qualifications :

Benefits offered are described : AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and / or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants needs under the respective laws throughout all stages of the recruitment and selection process.