Sr Patient Experience Representative- Psychiatry

Position Summary :

The Senior Patient Experience Representative will support front desk operations, ensuring a positive patient experience through scheduling, insurance verification, patient finance coordination, and customer service. This role manages clinic activity, resolves scheduling and service issues, handles calls and authorizations, and contributes to training and process improvement initiatives.

Key Responsibilities Customer Service

• Provides positive, effective customer service to patients, families, and referring providers.
• Responds to routine inquiries and resolves complex issues in alignment with hospital policies.
• Collaborates with providers and practices to manage complex patient needs.

Patient Registration / Admissions / Discharge

Scheduling

Patient Flow Coordination

Administration

Training

Technology

Process Improvement

Minimum qualifications

Education : A high school level of education, bachelor’s degree preferred

Experience : 1 year of relevant experience requires

Prior customer service or administrative experience preferred

The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations

The ability to work with diverse internal and external constituencies

Schedule : 8 : 30-5pm M-F. 100% onsite

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.