Patient Scheduler I-ABQ - PMG SURGERY PHONE CENTER

Patient Scheduler I - Surgery Phone Center

Presbyterian is seeking a Patient Scheduler I - Surgery Phone Center to coordinate the encounter or episode process for our patients and consumers by performing activities related to patient scheduling. Accuracy in scheduling is paramount in performance. Responsible for providing excellent patient experience. Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions. Secure prior authorization or referral in applicable situations. Use on-line tools to validate eligibility of coverage for presenting patients. Provides comfort rounding and communicates delays with exceptional patient experience tools.

This is a Full Time position - Exempt : No

Job is based at Presbyterian Hospital

Work hours : Weekday Schedule Monday-Friday

Ideal Candidate :

A minimum of nine (9) months of work experiences in office, healthcare or customer service environment is required.

Qualifications

• High school or equivalent
• Experience : A minimum of nine (9) months of work experiences in office, healthcare or customer service environment is required. Must pass EPIC competency for Registration at completion of Epic Clerical Training class.
• Abilities :
• Performs appointment scheduling for patient via the telephone or in person to include testing, procedures and clinician appointments. Coordinates advanced scheduling visit types to include physicians, APCs, resources and technicians.

Responsibilities

Customer Service and Caring Practices :

Encounter Components :

Financial Accountabilities :

Message Management :

Medical Record Components :

Patient Relations

Benefits

Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.

The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities - like challenges, webinars, and screenings - with opportunities to earn gift cards and other incentives.

As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships. Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.

AA / EOE / VET / DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Maximum Offer for this position is up to

USD $22.12 / Hr.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.