Reservations Agent

Job Summary : Responds to communications from guests concerning reservations arriving by mail, telephone, fax, or Internet.

DUTIES AND RESPONSIBILITIES :

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Regular and reliable attendance.
• Answers the phone.
• Processes reservations by mail, telephone, fax, or Internet.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Demonstrate thorough knowledge of the property, room types and room amenities.
• Knows the selling status, rates, and benefits of all packages and specials.
• Creates and maintains reservation records.
• Prepares letters of confirmation.
• Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the resort's policy on guaranteed reservations and no-shows.
• Tracks future room availability on the basis of reservations.
• Assists in pre-registration activities when appropriate.
• Monitors advance deposit requirements.
• Employees may occasionally be asked to perform work on special assignments in addition to normal job duties.

CUSTOMER SERVICE :

QUALIFICATIONS :

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

PHYSICAL / MENTAL REQUIREMENTS :

While performing the duties of this job, the employee is frequently required to do the following :

WORK ENVIRONMENT :

The work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

Work conditions include exposure to scents, mineral water sulfur odors and uneven surfaces.

Sycamore reserves the right to change job responsibilities, transfer job positions, or assign additional job duties at any time.