Senior Director of Client Services

Why Join Our Team?

When joining Leap Group, you're joining a team that is passionate, innovative, and connected. Some words we've heard our teammates use to describe our culture are welcoming, collaborative, flexible, and dog-friendly (warning : your interview may be accompanied by a wagging tail)

We give our team the ability to make an impact with clients, while expanding their experience and depth of knowledge in the process. We like to show our appreciation for everything our teammates do by offering supportive and inclusive benefits that allow them to thrive. This includes things like :

Health, dental, vision, and ancillary benefits

Paid maternity and paternity leave

Unlimited PTO and Summer Fridays

Autonomy and flexibility

Company-paid access to coaching and therapy

401k plan with match and 1 : 1 access to investment advisor

Professional development opportunities

Remote-hybrid flexibility

Diverse and Inclusive Marketing Comes from Diverse and Inclusive Teams

We recognize our teammates are our greatest assets in helping our clients market less and matter more. Diverse backgrounds, opinions and perspectives on our team allow us to expand our own perspectives and, in the process, create solutions that are innovative, creative, and strategic.

We're constantly working to transform our agencies and industry into spaces that are more diverse, equitable, and inclusive, and we welcome the addition of YOUR unique voice and perspective. Don't forget to ask us about our focus on diversity, equity, and inclusion during your interview.

Accommodation Requests

Leap Group complies with the ADA and ADAAA. If you need reasonable accommodation to apply, interview, or do the job, please include your accommodate request in the corresponding application question.

Where is This Role?

While we service clients nationally and internationally, Leap Group has a footprint in the Midwest, with offices in :

Louisville, KY

Cincinnati, OH

Indianapolis, IN

Chicago, IL

Our roles are typically open to remote candidates located and authorized to work in the U.S. However, strong preference is always given to candidates in or near our physical footprint. This is because we've found the ability to seamlessly collaborate in-person is very valuable to the nature of our work.

Regardless of location, onsite time and periodic travel for things like client meetings, collab sessions, production work, pitches, and team gatherings is important and expected. Our hybrid work model is core to how we deliver impact.

Check Us Out

To learn more about our agencies and work, visit www.leapgroupnetwork.com

Who is the Senior Director of Client Services?

The Senior Director of Client Services is both a trusted partner to our clients and a motivating leader to our account team. Reporting into agency principals and group ownership, this working manager balances leadership with direct client engagement. You'll handle a handful of high-value client relationships and play an active role in pitching and onboarding new business, while crucially energizing and developing a team of account leaders.

This is not a role for someone who only sets vision from afar. We're looking for a leader who thrives on rolling up their sleeves - coaching their team in real time, setting clear expectations, creating efficient processes, and ensuring every account is positioned to deliver exceptional results. You'll join a collaborative, people-first group of strategists, media experts, and creatives who are passionate about helping our clients market less and matter more.

Broad responsibilities include :

• Actively lead, coach, and mentor the Client Services team, setting clear expectations, ensuring accountability, and building confidence.
• Directly manage a select group of high-value client accounts, ensuring strong business stewardship, relationship growth, and delivery excellence.
• Own responsibility for the maintenance and growth of Leap's business and client base through NBD and OBD efforts.
• Oversee client onboarding to ensure engagements are set up for success from the start.
• Actively participate in and lead new business pitches and proposals when required, in conjunction with business development teams.
• Develop and refine client service processes, reporting, and tools to drive efficiency, financial stewardship, and client impact.
• Partner with agency leadership to align client strategies with organizational vision and growth objectives.
• Facilitate collaboration between account, PM, and cross-discipline teams, ensuring seamless client experiences.
• Resolve escalated client issues with sound judgment, transparency, and a solutions-oriented approach.
• Stay current on client industries and market trends to guide both strategy and execution.

What do You Need?

Important note : if you think you have what it takes to be a great in this role but don't necessarily meet all of these qualifications, please still apply! While we work hard to eliminate unnecessary requirements from our job ads, our teams and needs are constantly evolving, and we'd always love the opportunity to connect and see what might be a fit.

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