Implementation Manager

Job Description

Job Description

About Us

Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.

Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits

We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.

The ideal candidate for Virtuous embodies our values by :

Asking questions with a spirit of curiosity

Giving feedback freely with candor & grace, welcoming it in return

Displaying a passion for philanthropy and technology

Serving with joy. Everyone is willing to make the coffee!

Celebrating the wins & milestones of others

Assuming good intent & demonstrating trust in others

Pursuing relationships with people different from themselves & creates space to be human

Find our core values & more here .

Position Summary

Virtuous Software is looking for an Implementation Manager to join our growing Customer Experience team. You will be joining one of Phoenix’s fastest-growing tech startups. As an Implementation Manager you are the go-to person for keeping customers informed and on track while they complete their migration to the Virtuous product suite. You are an expert in both written and verbal communication, leaning on those skills to deliver configuration workshops and regular project management communications. You have a proactive approach to your work and are always thinking “what else can I do to move this implementation forward and provide value”.

Responsibilities

Provide onboarding guidance and project management support to the amazing nonprofits we serve and act as the main point of contact during their onboarding process

Own multiple onboarding and Professional Services projects or variable customer sizes at once while offering expert guidance to customer questions related to the product, timeline, and migration

Strategically utilize customer interactions to drive quicker and more impactful Time to Value, Product Adoption, and Customer Satisfaction.

Lead and coordinate milestone and miscellaneous customer configuration calls

Serve as a product expert who can effectively utilize resources to find answers to customer questions of all sizes and varying complexity

Perform training and workshop sessions for projects you are managing as needed to discuss and / or develop robust solutions to complex customer problems

Provide basic data mapping and import services during the implementation process

Develop a deep understanding of our nonprofit customers’ business and operations through change management coaching and best practices.

Work closely with our data migration, professional services, customer success management teams, and Partner network to offer clients a smooth onboarding experience, including robust note taking and handoffs.

Serve as an extremely effective project manager. Coordinate with internal stakeholders to adjust project timelines while monitoring your own resource management along with resource management of the internal project team.

You Must Have

Previous experience working in project management, customer onboarding / implementation, or customer success.

Experience with CRM systems is required

Willingness to work in a fast-paced, flexible start-up environment

Self motivated and always looking to improve themselves and processes

Ability to manage workload based on changing priorities is required

Intimate knowledge of and / or working with nonprofits with a desire to quickly learn about fundraising best-practices

Clear and articulate communication skills

Ability to lead actionable and productive workshop sessions with clients.

Comfort with data and spreadsheets

Phenomenal organizational skills are required

The ability to thrive in a fast-paced environment. Dang it! We already said that

What We Offer

Market competitive pay leveraging Carta data

Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)

401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days

We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO

Supportive time off including paid volunteer days and company holidays

Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)

We pride ourselves on Community and host exciting company outings and events.

We’ve recently noticed an increase in recruitment scams where individuals are impersonating recruiters to obtain personal or financial information through fraudulent interviews and job offers.

Please note that all legitimate communication from Virtuous will only come from the @virtuous.org domain. If you receive a message from other domains, even if they look similar (e.g., virtuouscareers.org or virtuousjobs.com), they are  not legitimate  and we recommend disregarding it immediately.