Benefits Specialist

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Position Summary :

The Benefit Services Specialist (BSS) serves as the primary point of contact for our TotalSource clients and our internal service and business partners as it relates to the processing, guidance and governance of all Total Source Health and Welfare plan administration services and benefit programs. The TotalSource Health and Welfare plan is a robust offering with a full array of national and regional plan and carrier choices providing Medical, Dental, Vision, Disability, FSA / HSA / OCB and voluntary benefit programs that support a client's ability to attract and retain talent.

Job Responsibilities :

Benefits Administration :

• Administers, manages and / or governs a variety of benefit plans on a day-to-day basis through processing of various transactions and events within and potentially outside of the Total Source systems, including but not limited to pending enrollments, dependent verification, new hire, life and termination events and annual open enrollment processing.
• Partners with back office teams to coordinate transaction processing, audits and ad hoc or regular deliverables.
• Performs various data integrity and enrollment / eligibility audits. Researches and resolves issues identified through those routine audits.
• Reviews, maintains, and modifies standard operating and client operating processes and procedures for benefits administration. Identifies opportunities for potential improvement in enrollments and benefits administration. Makes recommendations to management and peers.
• Manages and monitors data flow and integration including carrier connections, payroll and / or processes manual carrier updates. Works in conjunction with various team members to resolve errors and issues in a timely and accurate manner. Escalates programmatic issues to appropriate team members, carriers or HRBPs, as appropriate.
• Provide tier 2 client and internal business partner service support. Communicate and execute benefit policy changes, as necessary. Research and resolve complex client benefit problems and questions, Coordinates with other TotalSource associates.
• Works with benefit providers to support client benefits administration and resolve eligiblity issues.

Service and Product Support

Leadership

Client / Employee / Vendor Relations

Responds to complex client issues and escalations to ensure that support rendered meets or exceeds the client's needs to ensure client satisfaction.

Develops and implements the workflow (both manual and electronic) to ensure that the transactions are accurately processed by TotalSource service providers such as Section 125 / FSA, COBRA, 401(k), etc.

Experience : 2-4 years of experience in Benefits Administration functions. Payroll, Accounting and HRIS experience a plus.

In-depth knowledge of TotalSource (or other enterprise PR - H-W) products and a proven proficiency of navigating the ADP organization (or other) to resolve client requests required.

Skills : Effective verbal and written communication skills necessary as well as interpersonal and conflict management skills. Must demonstrate an ability to work effectively in reactive situations under limited supervision. Knowledge of HR, Benefits Payroll software and issues dealing with supporting the technology and clients required.

Education :

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include :

Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

SHRM, GBA / CEBS, PHR or SPHR desired.