Caseyvolkswagen is hiring : Service Department Videographer in Newport News

Casey Auto Group is seeking a Service Videographer / Apprentice Service Advisor to join our team! If you are looking for a company large enough to grow in, but small enough to appreciate you, this is it!

This position is located in our automotive service department and will work alongside experienced technicians and service advisors as a service videographer and automotive service advisor trainee.

If you have a passion for cars and customer service and are wanting to build a career in the automotive industry, then we encourage you to apply!

Automotive Service Advisor Responsibilities :

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims.
• Set schedules and assign tasks to service department employees.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good working relationships with factory(s) and foster positive employee relations.

Job Qualifications :

Benefits of being a Casey employee :

Benefits :

The Casey Auto Group was founded by the late Arthur M. Casey in 1958 as a single franchise dealership. Today, it remains a family owned and operated business with six locations in Newport News and Williamsburg, representing seven of the best American and Import vehicle lines. We are driven to be the very best and are always looking for passionate, motivated professionals to join us. Perhaps you're one of them.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

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