Regional Account Manager - Ohio Valley

Kalamazoo, MI, USA | Base + Commission | 74,000-75,000 per year | Full Time

Our mission statement begins with you :

Enthusiastic Employees...Flawless Performance...Delighted Customers!

About Us : At Craft-Bilt, we are committed to delivering top-tier products to our customers through innovation, dedication, and a people-first approach. We believe in building strong, lasting relationships-both with our customers and our team members. If you're a driven, customer-focused professional with a knack for problem-solving, we want you on our team.

Position Summary : We're looking for a highly motivated and personable Account Manager to serve as the main point of contact for our clients. In this role, you'll build and maintain long-term relationships, understand client needs, and ensure a seamless experience from onboarding through ongoing support. You'll collaborate with internal teams to deliver solutions that exceed expectations and drive growth. This is a role for someone who loves solving problems, working cross-functionally, and making an impact.

Important Requirement : This is a road warrior position. You must be comfortable traveling extensively and staying overnight Monday through Thursday each week to visit client sites and support customer needs in the field.

Salary : $75,000 annually plus commission. You will receive 2.5% commission on all sales growth above your annual baseline.

What You'll Do :

Serve as the lead point of contact for all customer account management matters

Build and maintain strong, long-lasting client relationships

Develop trusted relationships with key accounts, customer stakeholders, and executive sponsors

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Clearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholders

Forecast and track key account metrics (e.g., sales results and client retention)

Identify opportunities to grow accounts through upselling and cross-selling

Resolve client issues and complaints quickly and effectively

What We're Looking For :

Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role

Demonstrated ability to communicate, present, and influence effectively at all levels of an organization

Confidence in juggling priorities and switching gears quickly

Excellent listening, negotiation, and presentation skills

Strong verbal and written communication skills

Comfortable taking initiative and wearing multiple hats

Willingness and ability to travel overnight Monday through Thursday every week

Perks & Benefits :

Fully Paid Medical & Dental Insurance - Coverage for you and your eligible dependents

Financial Security - Company-paid short- and long-term disability, life insurance, and a 401(k) retirement plan

Growth & Stability - A full-time, year-round position in a company that values its employees and their expertise

At Craft-Bilt, we believe our employees are our greatest asset. We provide a fantastic workplace, excellent benefits, and a role where you can truly make an impact.

Ready to join a team where your customer relationship skills and road warrior mindset shine? Apply today!