Claims & Technical Services Coordinator

Commercial Claims Coordinator

The Commercial Claims Coordinator is responsible for daily interactions with internal and external customers regarding potential product issues or questions. This position reports directly to the Sr. Claims Manager. The Commercial Claims Coordinator will ensure effective coordination between the Company and its customers with a high level of service and support. They must maintain positive business relationships, both internally and externally, to promote company goals. The position serves as the point of contact for filing manufacturing claims, the analysis of those claims for accuracy, completeness and eligibility, along with facilitating the resolution of claims to the customers' satisfaction. The position is responsible for the end to end claims processing, working to enter, investigate and close claims within the established claims processing guidelines.

Responsibilities

• Resolve customer inquiries, including but not limited to; order status, product information, order processing, account status, sales programs, as well as product line knowledge.
• Maintain small to medium accounts with low to medium complexity.
• Process all customer orders received by EDI, telephone, fax, email and mail through order entry system (SAP) efficiently and error free.
• Pull reports from the CRM and SAP Systems and share to a variety of internal and external customers including distributors, sales and business management.
• Review delivery due list for all customer orders in all plants to align with delivery requests.
• Collaborate with cross functional team members.
• Answer customer inquiries via fax, phone, email and mail.
• Check stock and provide availability dates to customers.
• Provide freight quotes once processed through the Logistics Department.
• Ship samples as required by customers for product specials.
• Locate out-of-stock material for customers, when required, from other distributors.
• Other duties as assigned.

Desired Skills and Experience

What We Offer

Responsible Manufacturing Protecting Our Planet for the Future

Who We Are

With a history of 140 years, Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12,000 employees and 34 industrial sites. Offering a wide range of products including vinyl, linoleum, rubber, carpet, wood, laminate, artificial turf, and athletic tracks. The Group serves customers in more than 100 countries across the globe. Committed to change the game with circular economy and to reducing its carbon footprint, the Group has implemented an eco-innovation strategy based on Cradle to Cradle principles, fully aligned with its Tarkett Human-Conscious Design approach.

Tarkett is listed on Euronext (Compartment B, ISIN FR0004188670, ticker : TKTT).

Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.