Senior Director - Operations

Senior Director - Operations

Deposita(TM), an Allied Universal Company, is hiring a Senior Director - Operations. The Senior Director, Operations is responsible for managing the Cash360, SafeConnect Plus and Financial Center product lines. This includes managing customer implementation as well as day to day support. The Senior Director, Operations will plan, execute, and finalize projects according to strict deadlines and within budget. This position will act as the Deposita liaison with the client, customers, and employees. This position is also responsible for providing management oversight and driving operational accountability through effective change management and leadership development processes. The Senior Director, Operations will coordinate efforts of team members and third-party contractors and will define the team's objectives and oversee quality control throughout its life cycle. Core duties include management and leadership of processes for the continuous improvement of the customer experience. This leader will be responsible for providing customer operating reviews depicting implementation progress, betterment projects, support performance and metrics. This role will have oversight of the help desk.

Responsibilities :

• Determine and understand specific customer expectations; effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
• Plan and schedule project timelines; direct project defining scope, goals and deadlines, project plans and associated documents
• Communicate project expectations to team members; coach, mentor, motivate and supervise project team member and contractors, and influence them to take positive action and accountability for their assigned work
• Identify and resolve issues; liaise with project stakeholders; proactively manage changes in project scope, identify potential crises, and devise contingency plans
• Identify and manage project dependencies and critical path; analyze data to determine project success; determine and assess need for additional staff and / or consultants and make the appropriate recruitments if necessary, during project cycle
• Delegate and follow-upon task assignments and achievement; plan and schedule project timelines and milestones using appropriate tools, track project milestones and deliverables.
• Prepare project plans and associated documents; develop and deliver progress reports; proposals, requirements documentation, and presentations
• Develop best practice and tools for project execution and management
• Define project success criteria and disseminate them to involved parties throughout project life cycle
• Determine the frequency and content of status reports from the project team, analyze results and troubleshoot problem areas
• Conduct project postmortems and create a recommendations report in order to identify successful and unsuccessful project elements

Qualifications :

Preferred Qualifications :

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race / ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship / association with a protected veteran, or any other basis or characteristic protected by law.