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Operations Assistant

Operations Assistant

RoadrunnerChicago, IL, US
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Operations Assistant

The Operations Assistant provides administrative support and backup coverage for dispatch, OS&D, rating, billing and / or manifesting.

Critical Job Functions :

  • Track outbound loads, update system, and communicate any delays by e-mail to service center manager, customer service, operations, Linehaul, sales, and management before 11am.
  • Checks pickup schedules for loads that have not left facility by 10 am, determine the reasons and escalate to Linehaul.
  • Distributes IC paperwork or instructions to drivers (plates, IFTA, random DOT tests, etc.).
  • Receives maintenance records from drivers and submits to safety.
  • Sets appointments for direct deliveries / diverts when necessary.
  • Calls responsible party for redelivery / ACR authority and enters ACR into system.
  • Complies with all safety policies, practices, and procedures.
  • Provides administrative support such as data entry, typing, faxing, filing, processing, imaging, making appointments and tracing freight.
  • Participates in proactive team efforts to achieve departmental and company goals.
  • Presets appointments for linehaul contactors and inbound freight.
  • Manifests all agents / interline inbound bills and outbound linehaul loads.
  • Files exception reports from out-bound loads.
  • Works with broker in getting rates for returned shipments from non-service points.
  • Assists in tracing freight and communicating with agents when problems arise.
  • Monitors condition of printers and other administrative equipment in Operations.
  • Helps all terminals with all aspects of Roadrunner.
  • Other duties as assigned.

Job Requirements :

  • High school diploma or general education degree (GED); or one to three months' related experience and / or training or equivalent combination of education and experience.
  • Relies on written and verbal communication.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
  • Communicates internally with terminal and corporate office staff, and externally with shippers, contractors, and customers.
  • Specific industry or position skills.
  • Basic personal computer skills.
  • Preferred knowledge of AS / 400, Microsoft Office, and digital picture programs.
  • Typing, filing and ten key skills.
  • Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
  • Ability to perform these operations using units of American money and weight measurements, volume, and distance.
  • Certified in Hazardous Materials Handing.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
  • Ability to prioritize tasks.
  • Ability to handle multiple tasks and projects simultaneously.

    • Physical Demands and Work Environment :

  • Light physical activity performing non-strenuous daily activities of an administrative nature.
  • While performing the duties of the job, the employee is regularly required to sit, stand, walk, reach / handle items, work with fingers, have color vision (ability to identify and distinguish colors) and talk and hear others in conversations via the phone or in person.
  • The employee is occasionally asked to stoop, kneel, crouch, crawl, climb or balance and lift objects up to 25 lbs.
  • The noise level is loud based on multiple printers and forklifts running outside of the door.
  • Works in well-lighted, heated and / or air-conditioned indoor office setting with adequate ventilation.
  • Might be required to occasionally work near toxic or caustic chemicals, moving mechanical parts and / or fumes or airborne particles.

    • Compensation : The compensation for this role is $22.00 per hour

    Job Location : Chicago, IL

    Benefits : PTO, Paid Holidays, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, 401k

    Roadrunner Freight is building something special with great people, a winning culture and a differentiated service offering in the marketplace. Join us today to grow your career!

    We will not accept unsolicited candidates from external recruiters or recruiting agencies. Thank you!

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    Operation Assistant • Chicago, IL, US