DIRECTOR OF STUDENT SUPPORT

Job Description

Job Description

Job title

Director of Student Support Services

Reports to

CEO

Salary

$90,000 - $115,000 annually

About Us

Welcome to the Community College Preparatory Academy, the first adult charter school in our region dedicated to the lifelong learning of under-accredited adults and the chronically unemployed. Our mission is to serve adult learners—empowering them to be “future-ready” through rigorous education and practical skills training, paving the way for meaningful employment and personal fulfillment.

• Our Commitment to Excellence :

At Community College Preparatory Academy, we pride ourselves on providing a high-standard, supportive learning environment tailored specifically to adult learners. Our newly designed, state-of-the-art facility aligns perfectly with the unique needs of adult education. It features flexible classroom spaces, advanced technological resources, and a variety of learning environments that promote both collaborative and independent study.

Mission-Oriented : Our focus remains steadfastly on our mission to uplift and educate. Our commitment to transforming lives through education drives every decision and action.

We are currently seeking a dynamic and dedicated Director of Student Support Services to join our team. The ideal candidate will possess a strong understanding of the recruitment and retention process fortified by solid experience, demonstrate exceptional cultural competence, be an innovative problem solver, and have a clear commitment to our mission. This is an on-site position with the expectation of significant community outreach and engagement.

If you are driven to making a real difference in the lives of adult learners and have the skills and dedication to thrive in a fast-paced, mission-driven environment, we encourage you to apply.

Join us at Community College Preparatory Academy, where you can help shape the future of adult education and transform lives through learning.

Job overview / purpose

The Director of Student Services is responsible for creating, coordinating, implementing recruitment and retention, student engagement and supporting strategies in alignment with the organization’s strategic plan. The Director manages the day-to-day operations of the recruitment and student support team(s), coordinates the integrated approach to student support by working with the Academic Unit, and is accountable for meeting established targets for enrollment growth. Oversees all outreach to businesses, community organizations, schools, government agencies and other partners. Performs related duties as required.

The position reports to the CAO. Occasionally, this senior executive position may serve as the CAO’s designee as well as that of other unit-level directors. The position regularly prepares and presents formal reports of the Unit’s performance to the Board of Directors. The position requires a commitment to continuous learning, and participation in internal and external professional development activities.

Duties and responsibilities

Strategic Enrollment Management

(enrollee-to-completion) funnels, including New Student Orientation; assigning recruitment

areas and / or targeting market segments.

o Analyzing / reviewing enrollment, attendance, program completion, and student needs data

and trends.

o Determining multi-year enrollment and attendance goals to achieve the academic, financial

and program objectives, and monitoring unit key performance indicators.

o Designing, developing, and implementing student-centered strategies to enhance student

retention and attendance.

o Composing and executing the Unit’s annual strategic action plan; and participates in developing.

and updating the organization-wide integrated strategic business plan.

attendance to external recruitment events, including assigning personnel.

Marketing and Community Relations

strategic organization-wide and enrollment-driven marketing efforts, and the design and execution of

enrollment and community engagement collateral; including engagement through the Organization’s

website and social media sites with an emphasis on increasing traffic to improve branding and student

recruitment efforts.

relationships with employers, community organizations and government agencies particularly those matched to student needs.

School Environment and Culture

a positive staff-student interaction (in person and via technology) and physical environment

(example, signage, displays, décor)

Performance Management

files; and oversees ongoing staff professional development

ongoing feedback, and constructive criticism

Administration and Leadership

improvements

enrollment management and student support / engagement

with third-party vendors of recruitment services, marketing and advertising, and technologies.

Training and Presentations

and student support / engagement for staff meetings and internal professional development

activities

meetings, conferences, etc. as guest speaker or trainer

Qualifications

degree preferred

required

o Program / Project Management Professional (PMP) certification or similar credentials

o ATD Adult Learning Certificate or similar credentials

o International Coaching Federation (ICF) credential or completion of ICF accredited coach training program certifications

o Social Work or Counseling

Specialized Knowledge

o Ability to demonstrate understanding of the development of successful enrollment

management planning and strategies

o Ability to analyze and use demographic, enrollment, economic and labor market data for the

purposes of planning, development, and implementation of student support strategic and

service delivery

o Experience with strategic management, marketing, or business planning

o Expertise in grants management and nonprofit administration, a plus

o Ability to build and manage productive relationships with external vendors and partners

o General understanding of adult learning theory / principles

o Experience overseeing recruitment and / or retention for adult learning programs

o Working knowledge of (or willing to learn) public charter schools in the District and

charter school performance measures, a plus

o General knowledge of (or willing to learn) coaching principles in conjunction with

performance management

o Working knowledge of the District and its neighborhoods

Skills

o Proficient with common productivity (office) suite of applications, especially spreadsheets

(example, Microsoft Office, G Suite, Zoom)

o Experience using customer relationship management (CRM) software or student information

systems / databases

o Experience with communication, collaboration and document sharing tools or software

(example, Slack, Quip, DropBox)

o Experience with business intelligence software, a plus

o Capable of managing change, problem solving, taking risks and innovating, setting vision and

strategy, strong business acumen, and managing politics and influencing others

o Demonstrate high ethical character and integrity, drive, and purpose, increasing

capacity to learn, adaptability and self-awareness.

o Values diversity and difference with the capacity to communicate effectively be inclusive,

develop others and build collaboration.

Abilities

demands.

Other characteristics or attributes such as personal characteristics

Working conditions

This position is based in Washington, D.C. and requires frequent travel within the District and the surrounding counties, attending networking and community events, and evening and weekend hours.

Physical requirements

For this position, the incumbent is required to stand for extended periods of time, lift heavy objects on a regular basis (approximately 25 lbs.), and perform repetitive tasks with few breaks.

Direct reports

The position supervises the following personnel :

Recruitment and Retention Coordinator

Equal Opportunity Employer