Manager, Ecommerce Business Systems (Anaheim)

Join the Pacsun Community

Co-created in Los Angeles, Pacsun inspires the next generation of youth, building community at the intersection of fashion, music, art and sport. Pacsun is a leading lifestyle brand offering an exclusive collection of the most relevant brands and styles such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more.

Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Through our PacCares program, we are committed to our responsibility in using our platform to drive change and take action on the issues important to our community. Join the Pacsun Community.

Learn more here : LinkedIn- Our Community

About the Job :

The Manager, eCommerce Systems is a hands-on leader responsible for overseeing Pacsuns Salesforce Commerce Cloud platform, mobile app, and the broader eCommerce technology ecosystem, including system integrations. This role works closely with business and IT teams to maximize the value of these technologies, ensuring optimal performance, scalability, and an exceptional customer experience.

Accountable from planning through launch and ongoing optimization, the Manager drives initiatives that enhance customer engagement, fuel sales growth, and streamline operations. This includes delivering innovative, efficient solutions that elevate the online customer journey and support Pacsuns strategic business goals.

Success in this role requires strong technical expertise, strategic thinking, and close collaboration with cross-functional partnersincluding business leaders, IT, and external vendorsto ensure projects are delivered on time, within budget, and to the highest standards. The ideal candidate is forward-looking, results-oriented, and passionate about leveraging technology to accelerate Pacsuns digital transformation.

A day in the life, what youll be doing :

• Enhance and support Pacsuns ecommerce platform and mobile app - Design, implement and customize Salesforce Commerce Cloud (SFCC) solutionsincluding item catalogs, promotions, price books and product datawhile ensuring that new features reflect Pacsuns brand experience.
• Endtoend project execution - Manage ecommerce projects from concept through launch : gather requirements, translate them into technical use cases, oversee development and configuration, conduct rigorous QA, manage deployments and provide postlive support.
• Integrate with enterprise systems - Build and maintain integrations between SFCC and ERP, ordermanagement, CRM, payment gateways and other thirdparty platforms. Manage API connections, map data fields and monitor data flows to ensure reliable commerce operations.
• Operational oversight and system management - Monitor system performance metrics and logs; manage instance states via Control Center (start / stop / restart, usage and audit logs); run regular health checks; and manage certificates and multifactor authentication to uphold security.
• Troubleshooting and continuous improvement - Investigate and resolve system issues, analyze root causes, debug code and implement fixes. Identify performance gaps or process bottlenecks and develop technical solutions to enhance scalability and reliability.
• Customerexperience optimization - Use analytics, A / B testing and customerbehaviour insights to monitor the endtoend customer journey (navigation, search, product pages, checkout and mobile app flows) and implement improvements that drive conversion and revenue.
• Release management and sprint execution - Plan and manage sprint releases and platform updates. Execute configuration changes, code deployments and data replication, perform unit and useracceptance testing, and ensure stability and rapid response to business needs.
• Crossfunctional collaboration - Work closely with merchandising, marketing, operations, IT, finance and customerexperience teams to translate business requirements into technical solutions. Manage competing priorities and communicate technical concepts to nontechnical stakeholders.
• Mentorship and leadership - Provide handson technical leadership and mentorship to developers and analysts. Share expertise in SFCC architecture and best practices, review code and configurations, and encourage continuous skill development.

What it takes to Join :

Developing the Community / Leadership Qualities :

Salary Range : $132,242 - $150,000

Pac Perks :

Physical Requirements :

The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.

Position Type / Expected Hours of Work :

This is a full-time position. As a National Retailer, occasional evening and / or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment.

Other Considerations :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.