Customer Services Representative (Guest Services)
Government JobsSan Antonio, TX, USjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionHigh school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency). One (1) year experience dealing with the public servicing client / customer requests. Valid Class "C" Texas Driver's License. Experience in providing highly satisfactory customer service. Excellent time management skills. Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university. Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted. Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application. If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance. Skill in utilizing a personal computer and associated software programs. Ability to operate a computer keyboard and other basic office equipment. Ability to establish and maintain good public relations with the general public and City staff. Ability to read a map and give detailed directions. Ability to operate a telephone and other basic office equipment. Ability to respond to inquiries, complaints, and requests. Ability to communicate clearly and effectively.
Job Title
Job Summary
Under general supervision, is responsible for customer service activities in a particular department, involving the handling of requests and / or complaints regarding City services. Working conditions are primarily inside an office environment. Exercises no supervision. Work Location Henry B. Gonzalez Convention Center - 900 E. Market Street, San Antonio, TX 78205 Work Schedule Schedules will vary with shifts being subject to change to include days, nights, weekends, rotating shifts, and holiday shift work schedules as dictated by business needs.
Essential Job Functions
- Answers telephone, takes information, refers calls to proper departments.
- Provides information regarding city services, functions, attractions, transportation, schedules, etc.
- May greet tourists and visitors in person or by telephone and answers questions.
- Inputs data and maintains databases.
- Compiles and prepares information and reports as requested.
- May prepare badges and registration information.
- May collect money using various payment methods.
- Performs related duties and fulfills responsibilities as required.
Job Requirements
Preferred Qualifications
Applicant Information
Knowledge, Skills, and Abilities
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Guest Service Representative • San Antonio, TX, US
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