Teller Operations Coordinator

Job Description

Location : On site at location listed in job posting.

SUMMARY

Provides supervision and support to the tellers to ensure that the staff provides maximum customer service in a professional manner. Monitor and train the teller staff in supporting all bank marketing efforts and cross-sell products. Responsible for ensuring compliance of all policies and procedures affecting the day-to-day operations. Perform related duties as required to assist in achieving branch goals. Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail environment, which include the duties and responsibilities described herein.

Weekly Scheduled Hours : Monday thru Thursday 8 : 15am to 5 : 00pm / Friday from 8 : 15am to 6 : 00pm / Saturday 8 : 45am to 12pm

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leads the Customer Service Satisfaction of the Banking Center, including resolving customer issues with a manner that is consistent with goals.
• Leads the Technical Performance of the Financial Center through maintaining control over key risk areas of the center, including tellers difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions.
• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Handle single control vault, ensuring proper control of vault cash, follow all audit and security policies and procedures.
• Maintain work flow and handle scheduling the tellers.
• Responsible for evaluating the employee's performance and counseling when needed.
• Determine and satisfy training needs and establishing performance plans.
• Cross-sells and makes referrals to generate new business and additional services, promote bank products, and further establish business relationships.
• Conduct teller meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff.
• Assists in conducting meetings to promote sales, product knowledge and customer service
• Explains product benefits, changes, restrictions, requirements, and any other relevant product information to customers and tellers.
• Responsible for ensuring proper control and maximum efficiency in the teller line.
• Ensures all audit and security policies and procedures are followed during customer service hours and at banking office opening and closing.
• Control the inventory of cash, Traveler's checks, Official Checks and Personal Money Orders through dual control.
• Monitors the daily balancing and processing of ATM, including the processing of all entries, servicing and required audits.
• Responsible for the verification of deposits in the night and lobby depository.
• Alerts tellers about any suspected fraud, kiting, theft or other illegal activity.
• Secures all applicable cash records and all other transaction records, supplies and computer equipment at the end of the work day.
• Responsible for monitoring, controlling teller cash limits and branch cash.
• Accountable for ensuring that the total cash in the branch is balanced daily.
• Coordinate and assist with the dual control vault responsibilities.
• Use good judgment and follow bank policies when overriding transactions for tellers with withdrawals / less cash authority.
• Assist tellers in balancing as needed, reviews the daily banking office settlement, prepare correcting entries to reconcile teller errors.
• Performs teller cash audits as required.

SUPERVISORY RESPONSIBILITIES

Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and / or abilities required in this position :

High school diploma or GED required Bachelors degree preferred and 2-5 years of experience or equivalent combination of education and experience

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office suite

CERTIFICATES, LICENSES, REGISTRATIONS (Ex : CPA, Series 6 or 7 license, etc)

None required

About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com .

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