Director of Inside Sales

On behalf of our client, Fireclay Tile , we are conducting a search for a Director of Inside Sales who will elevate the function and build the best inside organization in design. Please see below for the full job posting and description :

Director of Inside Sales

Reports to : VP of Sales (Caitlyn Child)

Location : U.S. remote (travel 1–2x / year to CA); Preference for Bay Area or West Coast but open

Employment : Exempt, full-time

Why Fireclay, Why Now

Fireclay Tile is here to reinvent how tile gets made and sold—combining timeless craft with modern technology and a values-first culture. We design and manufacture in California and Washington , sell directly to architects, designers and homeowners across the U.S., and lead with integrity as a Certified B Corp and Certified Employee-Owned company.

We’ve vertically integrated what others keep separate—design, manufacturing , and now installation —and we’re scaling fast. With significant capacity headroom , a beloved brand, and new products (including a plumbing category launching later this year), the runway is wide open. We’re hiring a Director of Inside Sales to stabilize, sharpen, and build a machine that wins every day.

The Opportunity

As Director of Inside Sales, you will lead a ~12-person inside sales organization to support our Residential clients. You’ll report to the VP of Sales and partner closely with the Director ofCommercial Sales, East / West Showroom Managers , and Learning & Development . Your mandate : lead people, hit the number, and make the system better —without losing the soul of our brand.

What You’ll Do

• Own the Inside Sales org : Lead, coach, and develop a tenured team; set clear goals and raise the bar.
• Hit and exceed targets : Drive bookings, conversion, and rep productivity with relentless attention to KPIs.
• Operationalize the sell : Standardize lead→quote→close using Fireclay’s GANAS Selling Methodology and Account Based Selling (ABS) frameworks; ensure excellent lead handling, follow-up, and close quality.
• Build bench & hire well : Recruit, onboard, and grow leaders; ensure the right people are in the right roles.
• Upgrade workflows & tools : Partner with Marketing and Technology to improve Salesforce, Front (sales email), and Dialpad (telephony); champion AI-enabled selling and automation.
• Set communication standards : Raise the bar on email, video, and phone excellence; coach the craft daily.

What Success Looks Like (0–6 Months)

What You Bring

How We Work

The Team & Challenges You’ll Tackle

expand our opportunity.

A Note from Eric, CEO

“We’re at an inflection point. We’ve done what no other U.S. tile brand has done—and now we’re doing it again. If you’re a builder, a coach, and a culture driver, let’s do something iconic together.”

How to Apply

Please apply through Palladian West (executive search partner) and include a brief note on why this role speaks to you and a few highlights that show how you’ve scaled inside sales teams. Contact Ashley Myers at amyers@palladianwest.com .

Fireclay is proud to be an equal opportunity employer. We strongly encourage candidates from all backgrounds to apply, especially women, BIPOC, LGBTQ+, and nontraditional candidates. We hire for talent, values, and impact.

Apply Now

Submit your resume. Tell us a little bit about yourself.

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