Retail Associate | prAna

Sales Associate

The Sales Associate plays a vital role in our retail team, assisting store leadership in creating exceptional brand and guest experiences, driving store sales, and fostering a welcoming environment. They follow prAna's marketing and promotional strategies to increase sales and grow our customer base while maintaining high store standards. Strong communication with management and teammates is key to success in this role.

Essential Functions and Responsibilities :

• Provide helpful, knowledgeable, and friendly service in person, over the phone, or through digital channels, following prAna's service standards.
• Greet guests warmly and create an engaging, educational shopping experience.
• Assist guests in finding merchandise and make thoughtful product recommendations to enhance their experience and maximize store sales.
• Handle special orders, exchanges, returns, and in-store purchases from prAna.com.
• Accurately and efficiently process sales transactions using the prAna POS system.
• Develop expertise in the prAna product line through training and enthusiastically educate customers about our apparel and accessories.
• Support inventory cycle counts, order processing, and stockroom organization.
• Help maintain a clean and organized store by assisting with regular tasks such as cleaning windows, sweeping floors, and dusting surfaces.
• Follow inventory control and loss prevention procedures.
• Contribute to merchandising, floor resets, and visual directives to enhance the customer experience.
• Always adhere to all safety and security protocols.
• Share ideas and input for store and region-specific events that amplify prAna's voice in the outdoor world.

Education, Experience and Time Requirements :

Physical Requirements :

What's In It For You :

Employee Conduct :

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors.

Our Commitment to Inclusion :

At prAna, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. prAna believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. All employment is based on qualifications, merit, and business need.