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Customer Service Representative (remote after training) (Lubbock)

Customer Service Representative (remote after training) (Lubbock)

Addison GroupLubbock, TX, United States
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Please read before applying :

  • Must be available to work all weekends (specific shift details below)
  • 100% on-site in San Antonio during training (36 weeks), then fully remote
  • Great opportunity to gain experience in the medical field no healthcare background required!

Summary

Responsible for coordinating and scheduling medical evaluations in a high-volume call center environment. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities while delivering excellent customer service to both providers and patients.

Responsibilities

  • Manage a high volume of inbound and outbound calls to schedule and confirm medical evaluation appointments.
  • Verify and update patient and provider information accurately within internal systems.
  • Communicate clearly and professionally with patients, providers, and internal departments to ensure scheduling accuracy and timely service delivery.
  • Review and confirm documentation related to appointment scheduling and follow-up procedures.
  • Provide exceptional customer service by addressing inquiries, resolving scheduling issues, and escalating concerns as needed.
  • Meet or exceed daily and weekly performance metrics related to call volume, scheduling accuracy, and service quality.
  • Maintain confidentiality of sensitive information in accordance with company policies and HIPAA regulations.
  • Perform other related duties and special projects as assigned.

    • Requirements

  • MUST be available to work one of the following shifts : Thursday-Sunday (7AM-6PM) OR Friday-Monday (7AM-6PM)
  • 2+ years of experience in a call center environment handling high-volume inbound or outbound calls , preferably in healthcare or scheduling.
  • Strong communication and customer service skills with the ability to manage calls efficiently and professionally.
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