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Member Service Representative - Pickleball Center

Member Service Representative - Pickleball Center

YMCA of Greater ClevelandNorth Royalton, OH, US
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Member Service Representative - Pickleball Center

Member Service Representatives are responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with members and YMCA staff members, administrative activities that may include member and program enrollment, record keeping, and payment processing.

Occasional evening and weekend availability required. This is a Part Time position.

Job Responsibilities

  • Process payments and maintain balanced cash drawer and receipting according to procedures.
  • Inform supervisor and / or co-workers of any dilemmas, concerns, and updates during working times.
  • Apply working knowledge of membership system to job responsibilities in the following areas : data entry, maintenance, reporting, etc.
  • Complete accurate data entry and maintain records on new members, renewals, program participants and guests.
  • Ensure maintenance of all member resource information at front desk.
  • Keep front desk and lobby area neat, clean and professional.
  • Greet members / visitors according to YMCA guidelines.

Qualifications

  • High School Diploma or GED preferred.
  • Strong customer service skills.
  • Cash management experience.
  • Organized and able to follow directions.
  • Friendly, outgoing personality.
  • Comfortable working in a membership driven environment.
  • Ability to perform multiple tasks in diverse situations successfully.
  • Computer and keyboarding experience.
  • Strong communication skills and phone etiquette.

    • About YMCA of Greater Cleveland

    Our vision is to be the premier community-based, charitable organization that embraces collaborations to build strong kids, strong families and strong communities. We offer an exceptional package that includes :

  • A free membership to your local YMCA and discount to YMCA programs.
  • Additional employee discounts at many places in and around town.
  • Eligible employees receive comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement and paid vacation.

    • We are an equal opportunity employer and welcome applications from diverse candidates.

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    Member Service Representative • North Royalton, OH, US

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