Job Description
Job Description
Salary : $18-$20 Hourly DOE
First Impressions Associate (Part-Time)
Role Purpose
The First Impressions Associate ensures every person who interacts with Donaldson Capital Management (DCM) feels seen, respected, and genuinely cared for. This foundational role creates meaningful first impressions while learning DCMs approach to client service. Youll be the vital first point of contact that sets the tone for all DCM interactions.
Core Responsibilities
Client & Visitor Experience
- Greet and assist all clients, candidates, and visitors with warmth and professionalism
- Maintain client personalization notes in Salesforce for continuity of care
- Handle all interactions with empathy, clear communication, and genuine care
- Answer and route phone calls, taking accurate messages
Daily Operations
Prepare and reset meeting rooms and DCM U to professional standardsMaintain shared areas (kitchen, restrooms, supply closets) to client-ready standardsManage restocking of supplies and coordinate facility needsSort incoming / outgoing mail and maintain internal contact listsPrepare and post the Daily Donaldson Brief to SharePointOther projects, events, and work in partnership and coordinated by Sr. FIMLearning & Development
Learn the DCM approach to hospitality and client experience through mentorship and trainingContribute ideas for enhancing client experiences and operational improvementsDocument processes and help build resources for team growthSuccess Measures
Client Experience : Positive feedback on interactions; accurate Salesforce notes maintainedOperational Quality : Consistent facility readiness; timely and accurate communicationProfessional Growth : Completion of learning objectives; ability to take on additional responsibilitiesCultural Contribution : Active demonstration of DCM values; constructive team participationKey Skills
Enjoys building connections and fostering positive relationshipsDemonstrates care, empathy, and professionalism in interactionsStrong communication (verbal and written) and organizational skillsAdaptable and resourceful in managing multiple prioritiesComfortable with technology and learning new platforms quicklyProficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint)Detail-oriented with a commitment to accuracy and follow-throughWorks effectively both independently and collaboratively in a team environmentWhat Youll Gain
This role offers professional development through mentorship, cross-team collaboration, and opportunities to elevate the client experience. Youll build meaningful relationships across the organization while developing expertise in hospitality, communication, and client experience design. Advancement opportunities are available but not required this role can also serve as a meaningful, long-term part-time position.
DCM Culture
We value individuals who bring curiosity, reliability, and care to their work. At DCM, success comes from excellent work and strong relationships. We welcome candidates with a variety of experiences who share our commitment to service and collaboration.
Position Details
Reports to : Senior First Impressions ManagerHours : Part-time (~5.5 hours / day, 29 hours / week average) schedule coordinated with manager depending on business needsExperience : Experience in client service, hospitality, or administrative support preferred (formal years not required; transferable experience valued)Education : Bachelors degree preferred, or equivalent experienceHourly Rate : $18$20 per hourPart-Time Benefits Include
Professional development budgetPaid travel to other offices and eventsLunch and learn sessionsTeam-building activities and department gatheringsOn-the-spot bonus eligibilityComplimentary snacks and team mealsAccess to employee discounts and DCM-branded merchandiseJoin Our Team
Join us in creating meaningful connections that make a difference in our clients lives. Apply today.
We personally review every resume and communicate with all applicants in a timely manner about their status in our process (typically within 23 weeks).