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First Impressions Associate (P / T)

First Impressions Associate (P / T)

Donaldson Capital ManagementEvansville, IN, US
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Job Description

Job Description

Salary : $18-$20 Hourly DOE

First Impressions Associate (Part-Time)

Role Purpose

The First Impressions Associate ensures every person who interacts with Donaldson Capital Management (DCM) feels seen, respected, and genuinely cared for. This foundational role creates meaningful first impressions while learning DCMs approach to client service. Youll be the vital first point of contact that sets the tone for all DCM interactions.

Core Responsibilities

Client & Visitor Experience

  • Greet and assist all clients, candidates, and visitors with warmth and professionalism
  • Maintain client personalization notes in Salesforce for continuity of care
  • Handle all interactions with empathy, clear communication, and genuine care
  • Answer and route phone calls, taking accurate messages

Daily Operations

  • Prepare and reset meeting rooms and DCM U to professional standards
  • Maintain shared areas (kitchen, restrooms, supply closets) to client-ready standards
  • Manage restocking of supplies and coordinate facility needs
  • Sort incoming / outgoing mail and maintain internal contact lists
  • Prepare and post the Daily Donaldson Brief to SharePoint
  • Other projects, events, and work in partnership and coordinated by Sr. FIM
  • Learning & Development

  • Learn the DCM approach to hospitality and client experience through mentorship and training
  • Contribute ideas for enhancing client experiences and operational improvements
  • Document processes and help build resources for team growth
  • Success Measures

  • Client Experience : Positive feedback on interactions; accurate Salesforce notes maintained
  • Operational Quality : Consistent facility readiness; timely and accurate communication
  • Professional Growth : Completion of learning objectives; ability to take on additional responsibilities
  • Cultural Contribution : Active demonstration of DCM values; constructive team participation
  • Key Skills

  • Enjoys building connections and fostering positive relationships
  • Demonstrates care, empathy, and professionalism in interactions
  • Strong communication (verbal and written) and organizational skills
  • Adaptable and resourceful in managing multiple priorities
  • Comfortable with technology and learning new platforms quickly
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint)
  • Detail-oriented with a commitment to accuracy and follow-through
  • Works effectively both independently and collaboratively in a team environment
  • What Youll Gain

    This role offers professional development through mentorship, cross-team collaboration, and opportunities to elevate the client experience. Youll build meaningful relationships across the organization while developing expertise in hospitality, communication, and client experience design. Advancement opportunities are available but not required this role can also serve as a meaningful, long-term part-time position.

    DCM Culture

    We value individuals who bring curiosity, reliability, and care to their work. At DCM, success comes from excellent work and strong relationships. We welcome candidates with a variety of experiences who share our commitment to service and collaboration.

    Position Details

  • Reports to : Senior First Impressions Manager
  • Hours : Part-time (~5.5 hours / day, 29 hours / week average) schedule coordinated with manager depending on business needs
  • Experience : Experience in client service, hospitality, or administrative support preferred (formal years not required; transferable experience valued)
  • Education : Bachelors degree preferred, or equivalent experience
  • Hourly Rate : $18$20 per hour
  • Part-Time Benefits Include

  • Professional development budget
  • Paid travel to other offices and events
  • Lunch and learn sessions
  • Team-building activities and department gatherings
  • On-the-spot bonus eligibility
  • Complimentary snacks and team meals
  • Access to employee discounts and DCM-branded merchandise
  • Join Our Team

    Join us in creating meaningful connections that make a difference in our clients lives. Apply today.

    We personally review every resume and communicate with all applicants in a timely manner about their status in our process (typically within 23 weeks).

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