Service Coordinator in Allston

Scheduling Coordinator

Exciting Homecare Agency is looking to hire a caring and compassionate Scheduling Coordinator for our Allston office to create and maintain staff schedules, track attendance, monitor lateness and absences, minimize overtime, and provide reports to management related to productive and non-productive hours.

The Scheduling Coordinator is a self-motivated individual who is intuitive, highly organized, patient, compassionate, able to work independently, hardworking, team-oriented, and resilient.

Our mission is to offer quality care to our clients, and to provide for them a loving and compassionate environment, attending carefully to their physical, spiritual, and emotional needs.

The primary purpose of the job position is to coordinate the placement of caregivers to clients.

Responsibilities :

• Maintain a schedule of all services per month.
• Post and fill open shifts as they occur.
• Filling home care patient / client needs efficiently and reliably.
• Assist with the screening of caregivers.
• Maintain accurate phone and / or email contact lists of current staff, locate employees willing to pick up vacant shifts created by call offs.
• Communicate with the staff weekly regarding scheduling, availability, attendance, and assignment.
• Document all covered shifts and vacant shifts in the scheduling system in real-time.
• Manage telephone calls in a supportive, reassuring manner for patients, families, physicians, and others.
• Maintain patient confidentiality and privacy with dignity and respect.
• Develop and implement strategies for staff retention.

Skills :

Must be fluent in conversational Spanish

Previous scheduler experience is preferred

Strong phone customer service skills

Proficient computer skills

Organizational skills

Patience and the ability to handle pressure and deadlines

Ability to remember large quantity information and be able to recall it during scheduling and client management discussions

Ability to work and thrive in a fast-paced environment

Pay : $21.00 $23.00 per hour

Benefits :

401(k)

Dental insurance

Employee assistance program

Employee discount

Health insurance

Paid time off

Professional development assistance

Vision insurance

Medical specialties :

Geriatrics

Home Health

Schedule :

8 hour shift

Monday to Friday

No weekends

Education :

High school or equivalent (Required)

Experience :

Customer service : 1 year (Required)

Homecare Scheduling Coordinator : 1 year (Preferred)

Language :

Spanish (Required)

Work Location : In person