Employee Benefits Advocate

A company is looking for an Employee Benefits Advocate to support clients with employee benefit enrollment calls.

Key Responsibilities

Answer inbound calls professionally and positively, providing support to clients

Document caller inquiries accurately and ensure compliance in processing transactions

Take accountability for the entire process from receipt of work to resolution

Required Qualifications

Prior service center or customer service experience is required

Experience in benefit administration, insurance brokerage, or insurance provider is preferred

Strong customer-centric mindset and teamwork orientation

Comfortable with technology and exceptional phone etiquette

Internet speeds above 20 Mbps (Download) and 5 Mbps (Upload) are required