Human Resources AssistantCompunnel Inc. • Tampa, FL, United States
Human Resources Assistant
Compunnel Inc. • Tampa, FL, United States
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job_description.job_card.job_description5+ years of experience in customer service, HR contact center, or shared services roles. Strong contact center / call center experience with inbound phone support and case management. Knowledge of payroll inquiry resolution (not payroll processing, but understanding payroll / timekeeping logic). Experience with ServiceNow or other case management systems. Proficiency in Microsoft Outlook, Teams, and Excel . Strong attention to detail, critical thinking, and problem-solving skills. Spanish language skills highly preferred. Bachelor’s degree required.
Job Summary :
We are seeking an experienced HR Contact Center Support Specialist to join our team. This role focuses on providing high-quality customer service by handling inbound calls, resolving employee inquiries, and supporting HR processes. The ideal candidate will bring a strong background in contact center operations, payroll inquiry resolution, and case management tools (ServiceNow preferred) , along with excellent administrative and communication skills.
Key Responsibilities :
- Manage inbound employee and HR calls , providing assistance and creating cases as needed.
- Support payroll inquiries by applying knowledge of timekeeping / payroll logic and directing issues to the correct resolution team.
- Provide day-to-day support for HR processes, including :
- Tuition reimbursement processing
- Employee verifications
- Policy questions, compliance, and acknowledgements
- Document and maintain employee data changes and performance reports.
- Utilize ServiceNow case management system and call management tools effectively.
- Partner closely with payroll and HR teams to ensure timely and accurate support.
- Perform administrative duties, ensuring accuracy, attention to detail, and compliance with company policies.
Qualifications & Requirements :
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Human Resource Assistant • Tampa, FL, United States