Support Analyst

Edward JonesSaint Louis, MO, United States

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Innovate here. And see your ideas come to life.

It's an exciting time to work in tech at Edward Jones. We are making massive investments in emerging technologies to improve how we work with our clients and with each other. Relationships are the focus of our business model. And working in Technology here means using your skills to build, deliver and maintain the technologies that enable us to deepen and support those relationships. The best part? We develop and create our own industry-leading solutions internally. And you can be a part of it. Working with emerging new technologies. Creating platforms, programs and experiences that change how we work together - and support our client-first focus. Changing the future of our firm, the industry and the advisor-client relationship.

Job Overview

Position Schedule : Full-Time

This job posting is anticipated to remain open for 30 days, from 01-Oct-2025. The posting may close early due to the volume of applicants.

In 2022, Edward Jones invested $1 billion in technology infrastructure, digital initiatives, and virtual business enablement tools. We are currently in the test-and-learn phase and are looking for talented, motivated professionals, which want to be part of this transformational journey. Cloud-based architecture and modern technical capabilities will enable us to grow our impact while providing the best client experience possible.

You may be surprised to know that Edward Jones employs thousands of technical resources - all focused on creating world-class experiences for our clients and branch offices. If you have considered Edward Jones in the past, it is time to take another look. We are embracing a modern, cloud-based architecture and are looking for exceptional individuals that want to be a part of that future.

About The Team

Resolve end-user issues escalated from first-level associates or other departments through phone, email, and ticket inquiries according to stated operating level objectives. Topics include; but are not limited to; branch, home office, vendor hardware, network configurations, and software.

What You Will Do

Analyze user impact as a result of changes in hardware, software, and network configurations and provide information to drive service improvements
Identify and drive necessary knowledge-based changes.
Provide feedback to first-level associates in order to improve the quality of service the Helpdesk provides.
Responsible for some holiday coverage as a regular function of the department.
Provide off-hours support in rotation with other team members. Supports the hardware and software infrastructure in the branch and home office environments in a way that ensures continued functionality

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts : health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page .

Hiring Minimum : $53600

Hiring Maximum : $88300

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Support Analyst • Saint Louis, MO, United States