Marine Technician

Marine Technician

Our Commercial Lines Operations Team is seeking a Marine Technician to join their growing team in our Worcester, MA, Howell, MI, or Windsor, CT office. This is a full-time, non-exempt opportunity. This is a hybrid position (2x a week in office).

Position Overview

This position reports into Marine Tech Operations and is responsible for supporting Inland Marine Operations and Field Underwriting by providing technical support functions including processing of New Business and Renewal policies as well as subsequent transactions. The role allows Underwriter Associates to focus on underwriting of routine and renewal business, operational workflows and to provide superior customer service experience to agents.

In This Role, You Will :

• Processes new business, renewals and bypass renewals within quality standards ensuring that proper issuance documentation is complete and accurate within the established guidelines.
• Provide clear and accurate instructions for issuance to offshore team.
• Request additional information from underwriting as needed and use appropriate communication channels to refer or follow up with UA / UT to ensure outstanding items are handled timely.
• Processing of subsequent transactions (endorsements, reporting adjustments, cancellations, reinstatements) ensuring that the request meets the subsequent transaction bypass guidelines.
• Follow escalation procedures for system, rushes and problem resolution, keeping impacted parties informed.
• Work with Operations Manager to facilitate continuous operational improvements, take on assignments to increase efficiency and improve service

What You Need To Apply :

Career Development

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you at every level to grow and develop.

Benefits

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed. Benefits include :

EEO Statement

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex / gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law." As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at HRServices@hanover.com and include the link of the job posting in which you are interested.

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Compensation : The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.